Pulse Endurance Sports

"I picked up my bikes today (over two weeks later) that I brought in for a tune-up. When I called for an update, he said I must have input my phone number wrong and told me they've been ready. It was not wrong. When I dropped them off I began listing the things I wanted to get done and the mechanic replied that those issues were all part of the tune-up and was dismissive with me. And out of all the issues I brought up, none of them were addressed. The wheels weren't trued. The bike chain, sprocket, and axels weren't cleaned or lubed. The seat cable I mentioned, nothing. To top it all off, I've called them throughout the day to ask what exactly got done for my knowledge. They haven't answered or responded to the survey text they sent out. Charged $190 for both bikes that I truly don't see better off than when I turned them in. Don't go to these guys."

"I ordered a brand new bike from this shop and had it shipped to Texas. Right out of the box I was already disappointed. It appeared like someone did a half-a$$ and rush packed it, thinking the customer is not from around here to bring it back. Many things messed up as seen in photos. 1 - two noticeable chips on the frame 2- rear gear cable was bent out of place 3- seat post riser cable was not assembled and missing parts to complete 4- front lockout cable was not assembled and also missing parts to complete I spoke to owner (Mike) and he was apologetic and said he’ll make it right. It’s been a week and I’m not making anymore attempts to give the shop the benefit of the doubt. Very unprofessional and not cool for a customer spending this kind of money on a bike."

"I can’t say enough great things about this shop and the attention to detail provided by them. I purchased a Scott plasma frame and all components online for the build from Matthew. He was really a joy to work with. Attentive, responsive, and easy going. Don’t hesitate - these guys are top notch. Look nowhere else. Buy your bike today."

"I bought a custom built Dogma F from Pulse endurance. I was hesitant about making a major purchase from a small bike shop out of state. They got the frame set in the size (46.5 which difficult to get) and the color that I wanted in less than a week, their mechanic did a masterful job building the bike with the specs that wanted and finally, they shipped the bike to me with Kitzuma and arrived in a mint condition fully assembled and ready to roll. The whole thing took about 2 weeks. The price was comparable to other bike shops, maybe at tad cheaper.. they paid for shipping. Very pleasant experience, delivered what they promised. I would buy from them again. Matt was polite and knowledgeable. He was very patient with me and he answered all my phone calls and texts in timely fashion. He also sent photos of the bike being built. thank you Matt. Based on my experience, I recommend this bike shop without reservation."

"I purchased a new bike from them and had it shipped fairly quickly. When I received the bike there were some issues, but Mike and his team did everything to make it right. He went above and beyond to make sure that what I purchased was perfect. Although it took longer then expected, I appreciate the customer service and excellent communication. Mike - thank you for making everything right. I would definitely recommend this shop because they stand behind their products to make sure you get what you pay for."