The UPS Store

"Missing an expensive package from abroad. Called the 800 number. Given a case number, and told that they have it two blocks from me, where it has being sitting for a week, because I did not accept delivery. I am always at home at this time in my life. There was no such attempt. I pay somebody to go with me and get it on Franklin. Of course, it is not there. The nice man working there tells me that it might be on San Bruno Avenue. He tells me that their system does not have case numbers, but they do have package tracing, and he concludes that it is again on San Bruno Avenue. They cannot arrange for it to be brought to me. This was on Sunday, April 2. The nice man working there insists they have no manager who I can call at the Franklin location and ask about this terrible, terrible service. He says again, like the operator on the 800 number the previous evening, that I was not there to receive it, and that, in fact, I rejected it. When I get home, the automated system will not put me through to an agent at any location to follow up. I am so mad I could spit. The automated system demands that I start a case, and waste more of my time because of their incompetence and dishonesty. For what you charge, you especially suck at your customer service."

"DO NOT BOOK TSA PRE-CHECK APPOINTMENTS HERE. Showed up early to my appointment only to have it cancelled due to the Pre-Check employee being out sick. I received no notice, email, or phone call about this “cancellation.” Completely unprofessional. An hour+ of my work day wasted for nothing."

"I am the designated Amazon returner and errand runner (shipping stuff to Asia) for extended elderly family members out in the City; and this store is by leaps and bounds one of the best I've had to deal with. The store manager, an efficient and friendly dude named Jerry always handles my packages out with care and answers my questions with patience. The store is always clean and orderly, and parking is always plentiful on Franklin for what is usually a quick in-and-out trip. I also support an Aunt's side hustle of custom jewelry on Etsy, and to ensure orders in and out and ensure confidentiality, we are planning on getting a PO box at this location- highly recommended."

"The most wonderful UPS store in San Francisco. The staff, Jerry, goes out of his way to help customers. Jerry is patient, well informed, and helps me with all the Amazon returns that I have. I have health issues, and Jerry is always compassionate and helps. I recommend this store highly."