Provident Credit Union (Sunnyvale Community Branch)

"My family and I had the pleasure to work with the Sunnyvale branch. Your team member Cherry Do was just outstanding and took excellent care of us. She was extremely patient and went the extra mile to make sure we were well taken care of. Likley the best banking experience I have had since online reviews became a thing!"

"This review is to their overall operation and technology. I applied for a credit card here, but they failed to set up auto-payment, resulting in a 100-point drop in my credit score! Despite contacting their technician, who assured me that auto-payment had been set up, I incurred late fees again after a couple of months. Subsequent contact with customer service revealed that it had never been set up! Worst experience ever! I will never use it again!"

"I asked for the store manager to help me and the teller made me wait a while and then came back to me and said the store manager to want to come and help,all of provident union has a really poor customer service. And I asked for business card to call the cooperate they didn’t provide me one. And I also asked for the store managers name to call the bank for a low quality service. No one provided me. Stay away from this kind of management."

"The worst customer service I have ever dealt with. Takes days, sometimes weeks to get a response on anything. They also constantly have weird technical glitches, including ones that caused overdraft fees. They would only reverse these fees caused by their technical errors after countless calls and wasted time. I am so glad I switched to Ally Bank where I can get help 24/7 or a response back to an online inquiry within a day. Peter Nieves shame on you for also lying about our communications when I have email proof."

"Thanks Mina Attallah (Branch Manager) for walking me trough the process of becoming a member of one of the best credit unions in california. They are the best because of people like you. Keep it up, and hope to grow financially with you."