Better Business Bureau of Los Angeles and Silicon Valley, Inc.

"I submitted a form to the Silicone Valley BBB for help with a complaint. While I know they can only forward the business the complaint and aren't a regulatory body they absolutely refused to help. They told me my request was a duplicate, I had never sent this request to them before. They told me I was filing it against the wrong business, they told me I used inapporpriate language and a few other things. All of this was absolutely untrue. I tried to reach out to their office only to be completely ghosted. I wouldn't waste my time with these people. If you read through the reviews of this BBB others have my exact same experience."

"I received excellent customer service from the San Jose BBB team when I submitted an online request for a free business listing for my business. Richard Sanchez contacted me immediately after my request to guide me through getting the listing set up and explain the optional accreditation process. Once I provided my business information, I was handed off to Gus Sinks, the Business Development Manager, because my business operates remotely and does not have a public address or phone number to include in the listing. Gus accommodated my unique business and facilitated the setup process amazingly, ensuring that I was completely satisfied with how my business was appearing in the listing. He was extremely kind and personable despite only communicating through email. I really appreciate how much he went out of his way to provide an exceptional customer experience for me. I learned many valuable features that the BBB offers to both business owners and consumers and will be considering the accreditation for the future of my business. For business owners who may not know, the BBB welcomes folks into their office and they "love visitors" as Gus says! I look forward to visiting sometime."

"This is the least effective BBB location in my experience. Many other BBB locations are very effective. I submitted a complaint against Mercari for falsely represented online merchandise and fraudulent advertising. Mercari responded by asking me to waive my Federal Fair Credit Billing Act rights and claiming these rights violated their policies. The BBB representative immediately closed the complaint after a second essentially identical response from Mercari. The BBB representation at this office seem strictly perfunctory and possibly negligent. It seems like there was a significant change in staffing or policy at this BBB within the last 5 months that has moved ratings from 5 to 1."

"The process with BBB Silicon Valley was a waste of time! I filed a complaint with BBB against Clutter moving Co., who quoted me one price prior to my move, then withdrew hundreds more from my checking account, without my permission. Even though I had proof, BBB sided with the company (who did not have proof) and closed my case! I even had the testimony of an investigator with the Dept. of Transportation who stated that what Clutter Moving charged was incorrect, but BBB disregarded it. They offered no suggestions for resolution. It was a waste of time!"