The UPS Store

"This store has uneven service. It depends on who you get at the counter. I recently sent for printing a zip file. A day later, thinking that was plenty of time, I went to pick it up. Well, they hadn't received it. At the counter I sent it 4 times again. Finally, they received it. A surly, long dark haired attendant said she would print the file. I said would 30 minutes be ok? Did she know how to open a zip? I could open it and copy them over. I checked back in 40 minutes. Nope. Wasn't printed. I said another 30 minutes? I went next door, to Que Syrah to wait. It took almost 2 hours for 15 pages to be printed in black and white. It isn't just this inefficiency, it's the attitude. I had to add parking meter, find a place to hang out and wasted time. 15 pages? This should be a convenient place that takes shipments when I'm not home. A place to return packages, send packages, large print jobs. Not a lot of demands. No attitude needed just efficiency. The Postal Chase up the block isn't better. Their staff there are moody, rude and bordering on discriminatory. They get your packages, mail, fax (yes some places still use fax) mixed up constantly, and everything is a drama. Can't we have a place to do simple office errands well, friendly with no attitude?"

"They were not open at 8:30 even though that’s the posted opening time. It was still locked up and no one was there, I waited around for a several min and no one showed up. I ended up having to take my package on muni with me to work which was extremely inconvenient."

"The agent and Notary (I believe her name is Micky or Mindy or Nicki) does an outstanding job. She’s highly intelligent, super efficient and even has a great sense of humor. I try to go there when she’s working to ensure excellent service."

"Went here to ship a package and was planning to go to walgreens afterwards to get my passport picture taken, but I saw that UPS does passport photos so decided to save myself the walk. Best decision I could have made. The two ladies there did a great job of posing me correctly and they used this machine that would check the photo after they took it to make sure that it would meet all the requirements. They re-took the photo like 15 times to make sure it was perfect and that I liked how I looked. They were also both so sweet and engaging. Will definitely be going here next time my passport needs to be renewed!"

"Avoid this location. Go to UPS Store on Sloat Blvd. Much better service and attitude. Had a large box delivered to my house by mistake. Thought I do them a favor and bring it to the store and tell them it was mis-delivered. Owner told me he wouldn’t take it and to call UPS myself. So I had to lug the big box back. Another incident I had an Amazon return to drop off. Asked for a receipt and they refused to give me one. So I took a photo of the package on the counter with the clerk. The owner started yelling at me about taking photos in his store. In the end, the package “never got picked up”. Had to make insurance claim to get money back. Like others, went there numerous times and they weren’t open per their posted times. I now go to UPS Store on Sloat. Friendly, helpful staff that will give you a receipt with a smile."