Staybridge Suites Milwaukee West-Oconomowoc, an IHG Hotel

"My husband and I (as well as many others on the team) stayed at the hotel for about 3 weeks due to work. We would definitely stay here again. The staff was great, room was great, and James at the front desk was so incredibly nice. He did anything he could to make our stay more enjoyable. He is definitely an asset to this hotel and is a reason people will come back again and again."

"This hotel is so welcoming! & the pool and jacuzzi are great!! Love the kitchenette in the rooms too. I’ve stayed here twice now and the staff is amazing! Any problem you may have they will fix it right away!! This hotel has started to feel like a second home! & James & Sue are so friendly!! Always saying hi and giving a big smile when they see me! I love the staff here they make me feel so welcomed!! The free dinners and breakfast are a great bonus too!! PLUS FREE COFFEE!! The wifi is a bit iffy on the 2nd & 3rd floor but that’s the only downside."

"I travel a lot for work and come here often. This is my go to, the breakfast is good as well as the dining area. Space is limited with tables but the set up is nice with a sectional to watch thr big screen with friends/family. The location is great for my work and prices are excellent, especially compared to what is around and what you get. AND...and...as far as I know, they are the only ones with a hot tub :D. We did have one minor issue this last trip but they gave no issues with making it right and it was great. The place is very homely but stylish too, very comfortable and the staff are cool."

"Nice room with kitchenette, comfortable bed, nice shower, though the rooms are starting to show their age a bit. The worst part is the internet service. My laptop connected the first night and it was extremely slow. I was never able to connect again after that (5 night stay). Basically had no Internet at all."

"Me and many of my friends and family members stayed here for my wedding. My friends and family gathered in the lobby area to catch up and hangout. JAMES the receptionist never left us alone. He was always watching our every move. Literally hovering over us and walking around our group. At 11pm sharp he stated there was “quiet time in the lobby” and kicked everyone out. He was NOT nice about this. Our family was not making chaotic scene or anything. We were all just hanging out and catching up, as we have the right to. James had such terrible customer and guest service me and many others are astonished how he is still employed at this hotel. There will be many others who will be writing a similar review based on our experience at this location. We will avoid this location and hotel in further events. I have never experienced such poor customer service from a hotel before."