U.S. Bank Branch

"I opened an account with all the correct documents. I was told e erything was in order.when I tried to use my ard it wouldn't work. They said I had to have my address verified, even though they sent my card and letters to me. I went back to the bank I bought documents from ssi and they said that would work. Two days later the back office said those papers would not work,after they told me it was unblocked the same morning now I have to wait 30 days for them to shut the account down and another 10 days to get a cashier check. .what a joke the left hand doesn't know what the right hand is doing. I got different misleading answer every time I called.I would never suggest using usbank to. Y worst enemy. It all seems unethical and set up for the bank scamming peoples money, and does everyone you talk to dance around the issue. I felt like they really could care less. And they dont"

"I completed this bank account and completed signing up both online and in the branch everything went smooth. I paid my deposit and then I'm trying to open up my mobile online banking using cell phones and I get flagged and they put a 24 hour hold on my account after that they were cut considering closing it I'm like why I haven't done anything wrong. I haven't even made a transaction yet. No we're going to close it. He didn't even give me a reason to top it off. I had to go across town to the branch just to be able to ask him the questions, because nobody could give me a straight answer whether or not my account was going to be closed or not it went over the fraud department to a back department that superseded the front department who made me go back to the branch for ID verification I was born and raised in America in this town this bank has been insulting degrading and I don't deserve this"

"US Bank in Santa Rosa is pointless. It is the only remaining branch in the city, and its management seems to go out of its way to avoid providing customer service. They are frequently closed, and demand a pre-scheduled appointment for service. Meanwhile, appointment availability is extremely limited online, and nobody bothers to answer the phone when I call. When I've arrived without an appointment, I've been asked to leave until I have one. When I've arrived WITH an appointment, I've been assured that I DO NOT have an appointment (in spite of the fact that I've received confirmations via text and email) and--again--asked to leave. Fortunately, I travel between Santa Rosa and San Francisco frequently, and am able to access services at other branches, where I always receive prompt, friendly, and courteous service. If the Santa Rosa branch were my only option, I would close my accounts immediately."

"I've been banking with US Bank for both my personal and business banking since around 2009. I've been very happy with the services and especially like the online and mobile banking. The staff have always been friendly and helpful with my complex banking needs. My only complaint is I wish they had not closed so many locations. The reason I chose US Bank in the first place was that had so many locations, so when I traveled for work - whether it was the two cities my business was located in or going back to St. Louis to visit family - I could easily go to a branch or ATM when needed. It was especially convenient to have branches/ATMs in the Safeway stores. Luckily the one branch remaining in Santa Rosa is right near my house, but it's not as convenient as it used to be."

"I have been using this U.S. Bank Branch in Montgomery Village for several years. I have a checking account there. I stop by to make deposits and make withdrawals. Sometimes I go inside, but when they are not open, I use the ATM. The customer service is always top of the line."