Livermore Optometry Group

"My wife and I have been with Livermore Optometry (Dr. Abramson) since the early 80's. (40+ years) We referred many of our friends to the practice. Got to know Dr. Abramson on a personal level. When Dr. Abramson retired, we noticed a decline in customer care services and more of a focus on purchasing new eye wear. On my last visit I was directed out to the new glasses department and went through the usual picking out eye wear. Once I had determined a couple of possibilities, I indicated to the professional I would have my wife choose the one she liked, as she was scheduled for her visit the next week. When I went to check out, I was charged a $20.00 fee for an eye wear fitting". I decided I would let that go, and then yesterday I was scheduled for my yearly eye visit, confirmed when I received the notice. Drove from Tracy, checked in 10 minutes early, only to be told my appointment was cancelled because I did not confirm the appointment. Of course, I was told it must be my equipment because they did not show any indication I had confirmed. (I assume they do not make mistakes, only the customers) However, they said they would reschedule, as they were fully booked for the day, so it would be in the next few weeks. At that point I elected to end our long-term relationship, and requested our records be sent to a practice in town. Sorry Dr. Abramson, not a reflection on you or the wonderful practice you had built all those years. Priorities seem to have changed, so time for us to move on."

"Dr. Faith is very personable and knowledgeable. The staff is very friendly and efficient!"

"Great experience, highly recommended, all the staff members were very professional. Doctor was very knowledgeable and explained/addressed all the concerns."

"Ordered safety glasses they said it should take 3 or 4 weeks. 5 weeks later I checked on them (because they don’t pick up their phone), and was told it was still in process. 8 weeks later I went there to cancel order. waited for 20min just to talked to opticians. She said she would call to the place they order glasses from. Another 20min For her to come out with my glasses saying it was delivered last Saturday and they didn’t have any technicians to open the box! Ridiculous! No apology. No text. No email. No nothing. Deadbeat optometry. I give 2 stars for this terrible time frame and coustomer service."

"Just had my eye exam done here. All the staff were very friendly and welcoming as soon as I walked in! The doctor was amazing and gave a thorough contact lens exam/fitting; she made sure I got all my questions answered before I left!! Highly recommended :)"