Mai Do - Fine Stationery & Goods - Santana Row 378 Santana Row, San Jose, CA 95128

"Customer service is lacking, unfortunately. I drove specifically to this store for 30 minutes for a reason. They were closing and the cashier lady was really rushing us out, so much so that she didn’t give me one of the items I planned to purchase. Pretty disappointing. Not a cheap store, yet very cheap service."

"A great place to find hip and trendy Japanese and Asian art, writing and sketching supplies as well as a selection of anime character goods. Washi tape, mechanical pencils, art and fountain pens are all available here and a great selection of colored inks. You'll likely find something you "need" here, even if you didn't know it before you entered the store!"

"Exhaustive options with lovely staff. Frank is your man for fountain pens and ink. He is honest about the ink properties and how some pens behave. I called up, checked the availability and went over. They're happy to let you know if an item is in stock over the phone. We bought a yellow platinum preppy (fairly inexpensive pen) which comes with a yellow cartridge but asked if they would swap out the yellow for a black cartridge. They let us keep the yellow cartridge and then gave us two additional black cartridges for free. We tipped a $1 more for the spare cartridges."

"Two weeks ago, my partner and I visited this store, hoping to buy some blind boxes. I found a blind bag on display that I wanted, and a male employee with longer hair offered to go see if they had any more boxes of that series in top stock, as there weren't any for sale near the entrance. Unfortunately, there were no more of the blind bags available to sell, but he offered to grab us another blind box from top stock, to which we chose a box from the HeyDolls KIKI Cat Condo series. Though it was pretty expensive, sitting at $21.95 before tax, I was so happy with the purchase that I came back yesterday to purchase another. When I went to go look for an associate that could help me get another blind box, I saw two women behind the cash register that weren't working as cashier, sitting around. I asked one if she could help me get another blind box, and she rudely said, "Ugh, we're not allowed to sell those ones yet." So I responded, "But I got one here two weeks ago..." then she rolled her eyes and ignored me. I'm not sure if she was just being lazy, preoccupied with another task on her laptop, or having a bad day. But seeing as we were able to get the blind box I requested a couple weeks ago, she was obviously lying to avoid getting on the ladder to grab me another blind box. I love this store and visit it rather often, so it hurts to be treated so poorly with no reason when I'm a somewhat regular customer."

"Cute store full of things that bring me joy. They have some JJK merch and when I walked in they were playing "blue bird" from Naruto which made my soul so happy. I got 3 really pretty vintage posters here for only $5.50 (each) as well as some adorable wooden octopus earrings and a penguin key cover."