Homewood Suites by Hilton Madison West

"I stay at Hilton brand hotels all over the country for business. This is the noisiest hotel I have ever been in and the desk staff is extremely unhelpful. Response to everything I said was “Sure” at the desk. Rolling their eyes at me. Hung up on me first time ever calling the front desk. Not exaggerating. No offer to change rooms or anything. Constant slamming doors."

"Nice hotel with great rooms. I believe this is a franchise location. Please be aware that this location doesn't handle payments like other Hilton properties. Normally, when checking in with the Hilton app, the payment is deducted and you can request a digital key to bypass the front desk. This location requires a stop at the front desk even if you check in with the app, rendering the convenience factor of checking in on the app and requesting a digital key irrelevant. You will still get a great room and great service. The Hilton corporation should make franchisees who deviate from standard operating procedures clearly state so when reservations are made. The prominent display of the Hilton name makes people assume a standard Hilton experience."

"We had a nice stay here and will likely return. It was great to have the extra space, and our 2 boys had their own room. Common areas are very clean and up to date. Our room was quite dated, and the lighting made everything look a horrible yellow. That said, the space was nice and clean. Location was ideal for all of our activities on the west side of Madison. Standard Wi-Fi wasn't great."

"We were in Madison to take our dog to UW. Greg at the front desk was awesome. He was able to get us a ground floor room for the dog at the last minute and even let us check in early. He was so accommodating and pleasant, and it made a stressful trip so much easier!"

"Rooms were fine. Definitely dated amenities and interiors. The room keys never worked, every time I got to my room, I’d have to walk back to the lobby I’d have to get my keys remagnetized. Pain in the butt. Front desk didn’t know what to do. Just shrugged their shoulders and went on with their day. I had to get my keys fixed 4 times in one day. I will never choose to stay here again"