Lake of the Torches Resort Casino 510 Old Abe Road, Lac du Flambeau, WI 54538

"Stayed here last weekend. The place, including our hotel room, was extremely clean! Staff is friendly; food is great; drinks at on-site Woody's are the best, especially their brandy old fashions (and reasonably-priced)! They'll certainly be our stop in Wisconsin's northwoods - Good job!"

"I and my wife won a free night stay at the motel, through a volunteer fire department...We went to the motel desk, the front desk personnel was rude to other guests and people on the phone... I did what the fire department chef said to do... Just present the gift certificate in the case at check in.... The lady rudely said take that out of there... And you need to sign it... We don't need your confirmation number.... I and my wife felt that we were a burden to them... We decided to walk around the complex... Boy was that a mistake, we just got glared at because we did partake in the casino and we were wondering around the complex...... We haven't been in a casino in over 30 plus years... I truly hope you folks don't treat my brothers and sisters in our service this poorly"

"The restaurant is absolutely fabulous. Delicious shrimps, steak and we bought add on crab legs which were so good. Excellent wait staff. The hotel desk Mgr was very good, even though we couldn'tget a room as it was full. The casino has a great amount of different games. I love the glowing glob for getting a new card, such a fun way to getting a replacement card. Very clean. Too bad we live hour and a half away."

"We've been to the "Lake of the Torches" multiple times. It's about a four hour drive from us in the Milwaukee area. We really like the casino. It's clean and well lit. A very good selection of both slots and video poker machines. A handful of table games. We enjoy the food from both restaurants. We also enjoy the pool area which includes a whirl pool and sauna. What we do NOT like is the consistently RUDE service we always receive from the front desk ladies at the hotel. They are always rude and just plain mean. The one guy we've dealt with ("Jacob" perhaps?) is at least professional to deal with. For the second time in a row we were treated rudely when we called to reserve our room. When we arrived to check in, the lady at the hotel desk snapped at us and was rude. Then we were treated rudely when we check out by a different lady two days later. What is the problem with you hotel front desk workers / management? It's a serious problem you seem to have. Additionally the hotel bed are horrendous. They are hard as rocks. It is literally painful to sleep there two nights in a row. We just couldn't handle sleeping there another night. It is a shame because we really like this casino. But we're not going to give a casino our hard earned cash and "action" when the "resort" staff treats you like they hate you. Plenty of other casinos would love to have our (and your) action. We won't be back again."