Apple Hilldale

"The worst phone buying experience ever; with this kind of service, there is no wonder Apple is going down. 1. There was a bald guy standing at the gate who knows nothing and does nothing (except standing there and chatting with other colleagues), yet he has a very uncomfortable and condescending attitude, ultimately pointing me to the wrong place and wasting 30 minutes of my time. 2. During the purchase, the staff kept persuading me that phone-to-phone transfer was going to take forever and asked me to go home and do the transfer later. But when I did that at home tonight, it only took me 30 minutes. Does one customer really take up that much space in your store? 3. If you close at 8 pm, update that on your store page. How ridiculous is it that you don’t even have the correct time displayed on your store but call yourself an ‘official store’? Why is it only Madison like this? Do people here just deserve this kind of attitude?"

"I was with my husband to buy an iPhone 15 pro on December 28, 2023, at 7:15 pm. We were asked to wait, and then the Manager let the two customers who came after us help and kept us waiting. Upon asking why she hadn't helped yet, she decides who can go first and doesn't have a system or wait line. She was disrespectful to customers time, racist, and condescending. Meanwhile, the employee stepped in and said he could take care of us, while the manager interrupted and said no, we should come back later. She said her name was Sarah and she was a manager. Such an incompetent manager that Apple should get rid of them. She would be better at cleaning the store rather than a manager with her racist attitude toward Southeast Asians. Apple store at Hilldale lost big sales because of their Manager’s egoistic racist and obnoxious attitude towards the customer. They should fire her."

"DON’T WASTE YOUR TIME OR MONEY! We had a horrible experience at this Apple Store location. Our teen’s iPhone was shutting off on its own, and we were told a new battery would fix the problem. We made our appointment, they were supposed to text us when they were ready for us. Never texted us, we finally got helped, they were supposed to text when finished, again, no text. When we pick up the phone, it’s still shutting off on its own. We were assured it was because it wasn’t fully charged. We get charged for a new battery. Battery was clearly NOT the issue! We get home, fully charge the phone, STILL not fixed. After 3 hours at the store, I’m beyond irritated! I have to spend another hour chatting with someone competent on Apple Care +, and end up getting a replacement phone sent. Whoever is responsible for diagnosis and repairs needs to be trained on how to do their job! We feel like they didn’t want to deal with the situation, and we were basically just disregarded. I bet if we were buying new iPhones, we would have been treated differently. Such a joke."

"I made the trip to Apple Hilldale because I cracked the screen on my new phone. The staff were great. I was able to get in the queue to have my phone looked at. The staff made sure I was backed up, then set me up with a replacement phone through AppleCare. The whole process took about an hour. I wish I could remember the names of the two gentlemen that helped me. Both of them were amazing, they both deserve kudos for the great experience."

"Shoutout to Betsy! Thank you for being so awesome. I appreciate the white glove service I received. Prompt, friendly, helpful and great atmosphere. Didn’t catch a name, but the employee with the purple/pink hair was so sweet and invited my pup in to cool off on this hot almost 90 degree day. Much appreciated. "