Massage Envy,

1241 Lombardi Access Rd Ste G, Green Bay, WI 54304, United States

"Booked an hour massage on-line for the one day I am off call for the next two weeks online through the google maps link. Arrived 15 min early only to find out they have no record of my booking and nothing available. I was told by the desk this is common. Sorry but if this is common and management isn’t fixing the problem I clearly need to find a new company that cares about customers. To be clear, I don’t blame the desk personnel. Horrible unsatisfactory experience. I advise never book online and call directly. Booking app is a joke."

"Went for one massage and got pressured into signing a six month contract and now 140$ comes out of my account even though they told me they’d put a hold on the account. Sad, now I regret even going in that day."

"I’m a medically discharged combat veteran that moved back to hometown of Green Bay and wanted a quality massage for a good price in the Green Bay Area next to my house. Went to massage envy and after my first massage which wasn’t that great for deep tissue they said I could sign up for monthly massages and cancel anytime. Not only was the information I was given incorrect but then when I canceled my membership (that was awful and painful process) they said I had massages credited to me but didn’t tell me I only had had LIMITED time to use them. So not only did I only receive one massage, I had paid for 5 more massages but never received a single massage. So not only are they thieves, but the gentlemen I spoke to was yelling at me, saying I was wrong and ultimately made me cringe at the very thought of them receiving more customers or taking advantage of people who just want to feel better after serving his country and community. Please do not go here, find somewhere else, do your research. Oh and they all need schooling in professionalism. As decorated combat vet I DO NOT ENDORSE THIS COMPANY! And me being in the military has much to do with it, when you live a life of morales and values and then lied to by big business and rudely spoken to. Yes I served unprofessional people so they wouldn’t have to fight. Instead, you grew up to be and unprofessional pompous individual who gets off on cheating and lying to people. And yes, you lied to my wife and I and I will keep making sure no one goes to your location."

"PLEASE READ THE EDIT AT THE END. Overall after issues were brought to their attention they were great about fixing the issue. I was not sure if I wanted to write a review or not but I thought I would just share my experience( I haven't done much with professional massages so this could be as much as my fault as theirs only have been to 2 places) I first went into the location and seemed very processional asked me what I would like them to focus on and let them know about my neck and upper back issues. They did up sell me on a Rapid tension relief. Before I added it to my massage I asked if it would cut into my massage time. They said it would be done prior. I booked an hour. Once I was in the room she let me know it was a 50 minute massage then did the RTR treatment during the massage. So the hour massage I booked was only 40 minute by the time everything was said and done. During the massage they did tell me the one I booked was light pressure but I assumed light pressure at least meant some decent pressure. They did not focus anymore on my back and neck pain as the rest of my body. Basically I feel like in the end I paid $105(after tip because I still wanted to be nice to the masseur as this was not her fault or problem) that I paid an extensive amount to have someone to rub lotion on my skin. Was hoping to come here to have some relief in my neck and upper back but feel as if I wasted my time and money coming here. I don't think that I will be returning and wanted to give everyone else my experience. WANTED TO EDIT. Manager reached out to me and talked to me about my concerns and the issues that I had. I went in for another massage and worked with Mike and had a very good massage with the pressure I required and was overall a professional experience from both Mike and Roland the manager. Will be returning in the future to this establishment."

"My first time at a Massage Envy and it won’t be my last. We were in the area for a ladies night and my cousin made reservations for massages. It was fabulous!! I had Kourtie and she did an amazing job. This was such a wonderful experience! I have a horribly bad back and nerve damage. I feel like a million dollars. Thank you so much!"