Andorra Apartments

"The staff is nice and the apparments are look good although I'm not sure they are worth how expensive they are. We are paying $2475 for a one bedroom apartment. On top of that they try to get you to pay more every chance they get. We have 2 vehicles and only got one garage door opener, one gate opener and one fob to the pool. We we're told it's an extra $100 to get another per fob/opener. Also when we asked about the E.V. charging prices they could not give us an answer. After we moved in and went to charge our E.V. the prices are double what they are in the rest of the city!"

"From the moment I inquired about availability to the day I received my keys, the staff here has been exceptional. First and foremost, I want to express my gratitude to Mario, the Maintenance Supervisor. I encountered a minor issue in my apartment, and Mario was prompt to address my request and friendly. He not only addressed the concern swiftly but also ensured that the resolution process was seamless. Mario's professionalism and dedication to his role made a significant impact on my overall experience, and I feel confident knowing that any future maintenance needs will be handled with the same level of efficiency. Apart from the outstanding maintenance service, I must give kudos to the staff for maintaining the complex in impeccable condition. The grounds are well-kept, and the common areas are always clean and inviting. The move-in process was smooth, and the staff went above and beyond to make sure everything was in order. The attention to detail and the willingness to assist made a positive impression on me, and I feel truly welcomed as a new resident. The amenities offered at this complex are nothing short of luxurious, contributing to an enhanced living experience. From the well-equipped fitness center to the stylish communal spaces, every aspect of this complex makes me feel I live in a resort."

"The absolute pits of a company that try to shaft you at every opportunity possible. The simple truth is the contract is unlawful. You are not liable for carpet replacement, or painting of the unit when you vacate, unless you have willfully damage it. They are simply getting their tenants to pay for fair wear and tear which the onus is on them to prove. They will come at you for this and threaten you with court action. The simple way to avoid this is do not rent there. You'll do yourself the biggest favor. The other reason not to rent there is the team in the office. They are simply inept. And when their ineptitude is exposed; they lie. And continue to lie and lie until they cannot even remember their first lies. Their maintenance manager is not just useless at his position, he is rude, abusive and tells bare faced lies. Their main man in the office and the property manager are also the same. Now with regard to the property itself. It is dirty and disgusting as others photos have shown. They never clean the hallways. So there is dog **** on the steps. There is dust, trash, and spit on the staircases. The oven (from brand new) never worked properly. The freezer was awful and would not freeze due to seal being lose - which they would not replace. The gates are frequently left open so it is not really a gated community. Many of the BBQs are not working and are left dirty. The toilets have no running water or the bulbs do not work. There is dog sh^te everywhere which largely is left unless they have scheduled tours or head office visits. We have reached out to management on the illegal withholding of our deposit which they will not respond to. Maybe this will prompt them, but we'll see. They have not sent an inspection report to us and refused us the opportunity of an accompanied walkthrough, which is also unlawful."

"Honestly AVOID this place like the plague. The management are disgusting people. Rude, vile and lazy. They don't answer their phone. Then when you walk to the office and see them sitting at their desk, so you call from outside, they get up and walk into the restroom. The Maintenance Manager is a lying piece of garbage. He doesn't do what he's supposed to and lies through his teeth. The place is dirty and disgusting. The tap in the men's rest room has not worked for over two years. The womens has had no lighting for the best part of a year. There is dogs mess all over the place including the stair wells. The pathways are never cleaned and nor are the stairwells (see pics). I started taking pictures of the stairwells back in August. It has still not been cleaned 4 months on. The pool is constantly getting closed for maintenance and when it is open, is always cold. Please do yourself a favor, and look at the apartments around the corner by the name of "Amelia" - they are far superior and marginally cheaper too. There are two people worthy of praise; Carlos & Mario. They are great hardworking members of staff. Add to that, they apparently charge you for painting the apartment and putting in new carpets regardless of the condition. This is unlawful in the state of California - so, we'll undoubtedly look forward to this as we move out next month. I do love a good court battle so we'll see how this pans out."

"We are a military couple with a 2 year old. No parties, music, etc... we're typically really quiet. We were harassed by our neighbor constantly for months. She would call security on us between 6-8pm for our crying toddler. The last straw was when that neighbor tried to open our door and enter our home!! We ended up calling the police, as that's illegal. In total, we had about 4 or 5 visits from security, and we told the rental agents about each and every time she called. The most they would say is that they had to give her enough warnings before anything could be done. My husband was about to deploy, and I didn't feel safe with Karen next door, so we moved to base. Andorra sends us a $900 bill AFTER taking our $400 deposit. The pictures of the apartment they sent are pristine. They didn't show up for the final walk through, and at pre-inspection prior to move-out... the maintenance guy said everything was great. So we were beyond surprised when they had already moved new tenants in, but we had a bill for $900 extreme damages. I wrote them back to ask what in the *bleep*?! They never wrote back, so I thought they dropped it. We just got a creditor letter in the mail. This is 10 MONTHS after we left. See you in court, Andorra! DO NOT MOVE HERE!! It looks like they're charging everyone outrageous fees for move out, check the previous reviews."