HQ

"Do not get the bottom floor apartments, they flooded 4 times this rainy season. They will flood again amd you get your stuff water damaged."

"I called to check out this place last week as I am moving from Texas to work at google as I finally seen one of the apartments in this building I was surprised at how dirty the apartment I was shown as I was working though looking at everything some of the appliances was a little messy and not up to date I really heard good reviews but I also checked online and seen very bad reviews I’m not one to go by what someone say I like to see things for my self I aslo had a brother that use to live in these apartments and he said the works from the building was not great at doing there jobs and didn’t really care if you had issues in your apartment as long as you pay the rent the worker that showed me the place I did ask how they handled issues with tenants that stay here and the worker seemed taken back by the question I aslo heard that they don’t really take to kindly to people of color so please be mindful when you check out this place over all I decide to go with a better place this place just didn’t give me a good feeling after checking it out"

"I had a very mixed experience living at HQ. While there, bike thefts and vandalism became common in the bike storage area. Their response: store your bike in your apartment. For months. They never meaningfully followed up with an update on the security of the area. They also started picking the wrong battles in terms of what to email residents about: saying you can't take your pet or emotional support animal to use the roof, criticizing the community for not putting trash out properly, instead of actually fixing the security issues or fixing the callbox. It took 15 months for them to finally get a working callbox together. I had heard that they were known for withholding the deposit for shady reasons and sadly they did just that to us. Twice we scheduled to have them to a pre-move-out inspection and twice they did not show up. I paid $450 to have the place thoroughly cleaned, and it was spotless when I left. I also asked for paint and painted the largest marks. Despite that HQ's parent company UDR piled on a $310 cleaning charge, a $325 painting charge, and a $345 flooring repair charge, and returned the deposit late. The deposit was $1,000 so it seemed like they just decided to try to come for as much of it as was possible. We have asked for the cleaning charge back and they haven't made an effort, so might have to take them to Small Claims Court if we want our money back. If you're thinking about moving in here, just be mindful you might not get the deposit back even if you try to play by their rules. That said, the rates are pretty affordable and the building is new."

"I’ve lived at HQ for almost a year and the most positive experience I’ve had while living here has been with the management team. From the pervious property managers to now Rory - they’ve gone above and beyond to ensure we are safe and taken care of. Friendly, prompt, professional and trustworthy!"

"I can never get a hold of the leasing team. Submitted an application and paid a holding deposit but then they show error message on the website so we can’t access our application process. Not to mention no one ever reaches out or picks up the phone or cares to be helpful. When I tried to call their number it’s picked up by a lady who told me this is her personal number, not for business. Just horrible experience."