Holiday Inn Express Milwaukee N-Brown Deer/Mequon, an IHG Hotel

"Was in town for a business trip, room was immaculate. Up to date with all the furnishings. Bed was very comfortable for a good nights rest. Bathroom was big with a walk in shower. Breakfast is top notch and plenty of amenities."

"Repeat customer. Friendly, efficient check in process. This hotel always feels refreshed and updated with a modern feel. The room was very clean. Comfortable bed with great pillows. Love the Dove soap dispensers in the bathroom, rather than having the little bars of soap in the wrapper. I didn't do the breakfast this time but have during my other visits and food is always fresh and the eating area is inviting and spacious. Very pleased with stay."

"Had an amazing time staying here. The rooms were spacious and spotless with nice decor. The breakfast buffet was delicious and the staff went out of their way to make sure I was comfortable. I will definitely go back"

"I really enjoyed our stay at this location. The area is quiet with lots of food options directly near you. Staff where very nice and the cleaners where amazing with my daughter and made us feel right at home. Hotel was very clean from what I could see as well as the pool area. The pool was calm and super enjoyable after a long day and was a great temperature for small ones. Staff always greeted us when we came and went."

"I checked in for a business trip. I always stay at Holiday Inn's when I travel for work. After I arrived at the hotel, I was immediately on business calls for an hour while sitting at the desk on my laptop. When I had completed, I noticed there was a used k-cup in the coffee maker, a partially opened and used condiments package right next to the coffee maker. Nothing major, just figured it was missed. It happens, not a big deal at all. Now a days, not a deal breaker or a reason to even say anything. Then I noticed the bed. It looked off to me, and almost like someone had slept in it and made it quickly. One side was tucked as they normally are, but the side close to the alarm clock looked different than the other. Not tucked, sheet hanging a bit, top comforter wasn't rolled under like the other side. So, to me, it looked as if someone had slept on that side and got up, made the bed half a$$, and left. The pillows also looked different compared to the two sides (small back story, I worked in hospitality for 10 years). I have seen this done in rooms many times when HK is rushing through rooms. Beds do not get the sheets changed. They just re-make it when the beds aren't disheveled or had more than one person sleeping in it. Yes, it does happen! I also noticed the bathroom was dirty, too. So, long story short, it appeared that the room was not properly cleaned. Again, stuff happens. Just need to change rooms. No biggie. I went to the front desk to inform the man working behind the counter what I had noticed. Mind you, I didn't raise my voice, look upset, nor make a big deal of it. I didn't want to draw attention from anyone else around the lobby. However, when I informed the man working at the counter about the room, I was treated very rudely. He asked for details of everything that was wrong. So I told him. Then he made me repeat it again. So I told him yet again. Then he became sarcastic with me and complained that I was telling him too much and I was being very picky! Yes, picky! I told him, in the past when there has been challenged in a room I have stayed in (thank heavens not too often), I have just walked to front counter, got cleaning materials and just cleaned it my self. I'm not trying to causing issues. There's a lot going on out there. It's hard to get staff, plus I work with business owners in that industry, so I get it how tough it is. He commented, "If I found things wrong with this room, how did he know I wouldn't find things wrong with all rooms?" I was taken aback he would say that to someone who wasn't making even a big deal about the situation. I apologized for any issue, but he continued to make me feel like I had did something wrong. I got irritated at that point. I told him I would be more than happy to walk him to my room and show him everything I stated was an issue. He just continued to say sarcastically that he could move me, but I'll probably find issues again. I told him that if this is really causing him that big of a problem, I can just cancel my reservation, which he said "yep, we can do that", so he proceeds to work on his computer. I figured that he was canceling my reservation. He popped his head up and said, "I have another room, but I will be walking you down there to look at it just to make sure YOU don't find an issue with it. I replied, sure, let's do it. He walked me down to another room on 1st floor, and I walked into the room, which you could tell had been cleaned and done accordingly. He hands me the keys and walks away. Again, I was in shock! No apology, a sarcastic response, rude, and made me feel like I was imposing on him! No person in their right mind wants to grab all their belongings and move again. It's a large inconvenience. But in this case, was happy to move to a clean room. I never desire to leave a negative review due to little issues. Mistakes/ misses happen. But due to the bed situation, plus all the other items that weren't clean, and especially way I was treated, I believe made the right choice this time!"