Stella At Towngate Apartment Homes

"Not sure how to rate this. Overall experience is great, move in was fast and easy, crazy how much you have to make now days to get an apartment. Place is nice, patios and stairs can use some deep cleaning from maintenance. NOW THE NASTY: My GF and I are Clean freaks and when we moved in the first thing I noticed was a couple of cockroaches by the Refrigerator. I pulled it out and about 10 of these guys came running out of everywhere. There was a huge square in the wall behind the fridge where they had an old water supply which is half way covered with the cabinets. Cabinets closest to it had alot of roach droppings and eggs. We seen some for the next few days going under the gaps of the floor boards in the kitchen and restroom area. This was disgusting and uncomfortable. We tried to stay positive and notifying landlord. During that time we did so much spraying, setting up roach bait, taping the hole in the wall, boric acid boric acid boric acid... under gaps of the floor board, even did a bug fogger in the apartment... it seem to help alot and i get it, other tenants are nasty and its a big building. Just inspect thoroughly for dropping and the edges of the floor boards and kitchen area, because these critters only come out at night when its dark.... Management is doing what they can to help but who ever inspects the place prior to move in needs to be replaced. 5 star for management friendliness, 4 star for communication, 1 star for the roach problem. I wish I took more photos from the beginning but this is what I dealt with the past few days... with these rent prices close to $2600 now days, should be roach free... Update 8/8: Rent is now increase $200 for month to month. They told me it would increase only $185 dollars a month if i renew a 1 year lease. LMFAO what a joke. $15 dollar to be lock in?! Cant wait to get out of here. $2600/mo for 2 bedroom and they never pick up valet trash that we pay for just stealing your money. You cant even store items in your garage because they said it is only meant for cars. Pool is always dirty and never maintained (Green water). Stairs are still grimey and dirty. And the gardeners loves his leaf blower to dust directly onto your cars. Management is only nice to you when you are looking to get into a unit, but once youre in. They can be the hardest people to work with as they treat you like you are their subordinates. Place is infested with cats... My advice, look else where. This would be your last resort if everything else fails."

"No one works the weekends to make sure the pool area isn’t abused. There are dozens of people who are not residents/guests making a mess and stealing things. They have the WORSE gardening service who will have your family awake at first thing in the morning with no respect for peace and quiet any day of the week. The trash trucks come 3-5 times a week making a huge amount of noise very early in the morning. DO NOT LIVE HERE if you like peace and quiet. Things are constantly stolen from your patio because there are no walls or gates to keep intruders away. There is no security presence during the day or night unless you call them directly"

"I had a wonderful experience moving into my new apartment! The community managers at the leasing office are so friendly and helpful, it made me feel so welcome immediately. I will say the parking situation is rough there is no guest parking at all so it isn't possible to really have guests over without risking them getting towed. And if you have more than one car there wouldnt be space for both cars. There were a lot of room to walk through with my dog for her daily walks, and there are lots of shopping centers nearby which is very convenient. The apartment is very roomy with lots of storage space as well."

"Maintenance doesn’t fix things in a timely manner, if at all. They blame the slow response on the pandemic but I’ve lived here for 18 months and they were slow before COVID hit. The only reason I renewed my lease was hopes that things would eventually get fixed, and I was afraid to move during a pandemic. Now that things have calmed down I’m taking my family somewhere new. Pros: neighbors are great; the rent is affordable; and the units are big. Cons: GIANT ROACHES COME IN FROM OUTSIDE; the mailboxes are constantly being broken into; the gates keep breaking and you have to wait for someone to exit before you can enter; dog poop everywhere and parking lots filled with trash; no guest parking; maintenance fixes nothing and management gives empty apologies. Don’t rent an apartment that hasn’t been renovated. The cabinets break and the appliances don’t work."

"First I would like to say the apartments are very nice. The reason why I’m giving this a low review is because I have lived here about a year and a half and from what I know is 2 apartments have been broken in to and two cars have been broken in to one of them was mine and the other was stolen. Homeless people a constantly rifling through the dumpsters and leaving the dumpster enclosures a mess. We have a courtesy patrol but they are pretty much worthless. The security gates that you need to know a code to get in are consistently not working every month."