Esencia Sur Apartment Homes

"We highly recommend Esencia Sur! We thoroughly enjoyed our last 1.5 years of living there and would still be there if we didn’t just buy our first place in RMV. Despite other reviews, we had the best experience living there. Everyone in the office and maintenance are super responsive. For example, We had an issue in the middle of the night where our fire alarms would not stop beeping and called after hour maintenance. Within 20 minutes, someone came to fix it for us. Every other apartment I’ve lived at, you have to put in a ticket order for 24-48 hours. Not only that, but the apartments are very upgraded and have amazing amenities. Also, just have to note how amazing the office staff have been once we left. All of our carryover mail and such, they have been so helpful and just honestly treat you like family. You couldn’t ask for a better place to live! :)"

"These are fine apartments. Wish I could say the same for the management who is unwilling to apply logic and decency when assisting it's residents. Spent an extra $50/month for nearly 3 years for an additional parking space for my wife. We needed to conduct a military move and notified management that we would need to use a guest parking space to accommodate our U-Haul. They received and responded to our notification. My wife and I then went to use the website to reserve the spot,. APPARENTLY our reservation got lost in the cloud and our car was subsequently towed 24 hours before our Military move. $460 later we were able to get the car back from the towing company and conduct the move. And wouldn't you know it, Esencia Sur and its management team had zero interest, zero compassion, zero decency, and emphatically refused to help us get a refund of that $460 bill, citing "company policy" Thanks! For the record: Sofia at the front desk assisted us wonderfully, but was handcuffed by management and was at the mercy of their decision to help us or not."

"Esencia Sur (Western National Property Management) will steal your deposit, renter beware! We lived here for nearly 4 years. The apartment itself is fine (typical cheap, "luxury" apartments you will find all over SoCal), but on move out we were charged nearly $500 to replace the carpet because of "pet urine". Yea not possible. The cat never once went outside the box, and the box was 20ft away from the nearest bit of carpet. They use the outdated "blacklight check" to determine there was pet urine stains on the carpet. Never mind the fact that we deep cleaned the carpet with hot water, laundry detergent (shows up under blacklight, lol), Bissel carpet cleaning formula (also shows up under blacklight), a Bissel professional carpet cleaner every 4 months, we spot cleaned any food or drink spills immediately with laundry detergent and seltzer water (oh yea this one ALSO shows up under blacklight), and there was absolutely no urine smell or urine stains on the top of the carpet (confirmed by maintenance when we did our pre-move out walkthrough). I would not doubt for one second if our carpet was in the top 5% for cleanest at the complex, and they have the audacity to take our deposit. Called management and the corporate complaint office to no avail. Avoid Esencia and avoid Western National Property Management."

"Today my family and I took a tour of Esencia Sur apartments. When we arrived, we were immediately impressed at the professionalism of Sofia, the leasing agent. She is very knowledgeable and made us fall in love with the apartments and community. We are looking forward to living is this beautiful community."

"Don't Rent here! Worst place I have ever lived. The staff and Western National PM are the most unprofessional I have ever experienced. Run don't walk!!!!! Jackie is rude and has zero people skills!! Sophia is two faced so nice when you are inquiring about apartment, however, once you move in she bad mouth's you to the staff! On top of all this the police at the complex on a weekly basis. We paid to get out of our lease best money we ever spent!"