Tierra Del Rey

"Strong smells of weed in many apartments, dogs barking incessantly, 13 month lease, require 60 day notice to move out, nickle and dime fees, maintenance issues: no hot water for 2 weeks, heater didn't work at all, maintenance left the door unlocked one day. Feels like Motel 6."

"I moved into Tierra Del Rey in Jan of 2022 and drove across the country to get there. When I arrived I parked in my assigned spot and then my car was towed with all my things in it with in a few hours of being there. They apparently made a "mistake" with the parking. Although I liked our apartment, the management at Tierra Del Rey was frustrating to say the least. Maintenance requests had really long wait times, even if urgent, and it was difficult to get in touch with management to find out if/when someone was coming. In addition, our mailboxes were vandalized, mail stolen, and it took them months to fix the issue. Our packages were constantly getting lost or stolen. The packing system they had didn't work well and there were never enough lockers to put all the packages. What bothered me most about my experience there was communication with management. They never answer the phone, long wait times for email and text responses and most of the time I'm pretty sure it's all automated. It was like they weren't even reading the emails. If you are considering moving here, I would advise caution. The building and apartments are nice but not worth all the headaches."

"Stay away. I'll give it to tdr. The apartments are nice and the amenities are good, but the management is probably the worst I've ever experienced. There is no one on site to address issues; you have to helplessly text someone to address any issues. Packages are routinely stolen, so often, that I literally stopped sending my packages there. And then when we moved out they charged us ridiculous fees, such as reglazing the bathtubs which costed over $1000. And again because they never give you a point person and huge behind emails, it's just rude and shady. My roommate and I are still fighting the chargers and we moved out at the beginning of November. Trying to find a way to take these people to court. My recommendation. Stay away."

"I have been a tenant at Tierra for 4 years because the location is good and the pool area is beautiful, however the amount of issues with the building and the terrible customer service is forcing me now to leave. Their business model is based on “legalized theft” , as a big company they know that not many people will have the money and time to invest in lawyers to fight against their abuses of power. They will find every way to overcharge you, they will not give you your money back even if the mistake is on their end, they will not honor the deals made in person (not written down on an email), they will treat you with patronizing indifference. They market them self as “luxury apartments” but the building is run down, half of the units have not been renovated in over 20 years. Cockroaches infestations are never ending because fumigation can’t reach in between the walls where cockroaches lay their eggs. Appliances in half of the units are old looking and breaking down regularly, I had my apartment flooded with tar and oils 3 times. The second time was so bad that we had to be moved to another unit. They promised we will not be charged for the weeks we spent in the flooded unit as the kitchen/living room were un-usable, but then we got charged anyways! You have no one to reason with because there is only one employee at the office (for over a year there office was closed) and the employee is just a messenger, he doesn’t have any decision making powers. So you are fighting with ghosts. The mail gets thrown on the floor, stolen daily and no matter all the complaints, they still haven’t added enough lockers for the mail rooms. A lot of tenant have left exasperated and the building is now half empty. You will be charged for a luxury experience, which is so far from the truth. I highly recommended to not move in this complex if you want to save your sanity."

"I lived at Tierra Del Rey (building 1) for 8 years due to the convenience of the location and not wanting to spend time moving. I finally decided to move out this month (May 2023) and I am so happy to be gone. There have been major issues over the years including: * The bathroom/closet flooding (and not getting it fixed for weeks) that caused clothes damage and water mold damage even after maintenance left. This issue reoccurred multiple times, over the first few years, before UDR finally replaced the entire HVAC unit in the apartment to remedy the issue. * A kitchen ant infestation due to the major construction project next door * My bike stolen right in front of my door (the bike was pad locked). Management said they reviewed the security tapes, but did not see anything. * The entire bike storage broken into multiple times (the gate was completely removed) * Repeated stolen packages from the package room (it is a well-known problem in the community that many couriers leave the packages in the room and then homeless/other people break into the room and take them) * Constant "water shut off" issues for the entire building because of a new leak that would happen in one of the units (due to bad plumbing infrastructure). If you worked from home, you would often be without water for multiple hours at least 2-3 times a month. Even with how bad the previous years were, the past year went downhill even more because of the following: * UDR removed on-site leasing personnel from Tierra Del Rey. This means that you have no one who you can immediately talk to if something goes wrong. Instead, you have to contact one of their other sister building on-site employees or their automated maintenance phone number and wait until they respond. * Vandalized mailboxes that caused the USPS to stop delivering mail to ALL units (you would have to go to the USPS Venice location 10-15 mins away to pick up your mail in person). This issue occurred the month before I moved out and UDR sent an email saying they hoped the mailboxes would be fixed in 6-8 weeks afterwards (so a minimum of 2.5 months without mail getting delivered likely longer). * Homeless hanging around at the entrances of the building causing major security issues (this issue started to get worse once all on-site leasing personnel were removed from the property). After all of these issues, I finally decided to move and told Tierra Del Rey that I would be moving out on May 2, 2023 months in advance (my lease ended on May 6th). They told me to send a screenshot of the keys and empty apartment on May 2nd or otherwise I would be charged more days. I made sure to do that. I had scheduled an apartment move out inspection for the following day (May 3rd) since they could not accommodate May 2nd. I returned on May 3rd to find that Tierra Del Rey had removed my access to the property despite my lease still having four days remaining. Regardless, another tenant let me into the building and I waited 45 minutes for someone to show up to my scheduled move out inspection. Spoiler: No one ever showed up. 21 days after moving out, UDR sent me a bill for the remaining 4 days left of my lease despite removing my access to the building/unit. I have sent them a demand letter for them to return my security deposit due to a wrongful lockout and will continue to litigation if this isn't fixed."