Massage Envy

"I honestly wish I didn't get a massage at all. Waste of money here, which I already had lower expectations but thought for sure 60 mins concentrating on only my shoulders and neck would alleviate the pain have as a nursing mom. Unfortunately she spent 20 mins doing the same strokes in areas that didn't even address the pain. Kinda like how you get and itch and desperately need it to be scratched, but you're really only teased by the almost. Yep that was the full 38 minutes (they were late to getting me into the room and ihad to be done by the end of the hour. ) I did get some decent response when i asked her to stop and concentrate on a pressure point but she quickly which back to her old technique. .I get a better massage at places in the mall."

"Disappointed, purchased two gift cards in March 2024, each for a Massages. We Want to come at the same time, when I purchase the gift cards I explain my situation, I was told that would be just fine and no problem. (I neeed to drive the 2 person who doesn’t drive) there haven’t had one available time to book 2 massages at the same or similar time in multiple months, only back to back times.1 hour apart. I’ve called and i am always ask if I want to “join” or “become a member” then possibly they can help me. I just want to be able to try it and use my gift cards to be able to book two massages at the same time or with one (15 minute of each other) for me and a person with me (who doesn’t drive)"

"Paying a membership fee of nearly $90 a month and not one location can EVER get me into an appointment. It took two months to have online capability to schedule because of the website non-functionality but now that I can, I schedule an appointment and EVERY TIME LIKE CLOCK WORK, a person promptly calls and cancels the appointment because of any number of a sleu of excuses. I requested a manager call me a couple months ago for these issues. No call back. This membership IS NOT WORTH IT. I can't wait for the trouble they give me to cancel."

"Was lucky to have a cancelation so I could grab that time. Karina did a great job on the massage - listened to what I wanted and met my expectations. Waiting room for massage is a nice way to relax prior to the appointment and not have a bunch of people sitting in the entry/lobby."

"So if you schedule a massage at massage envy they have a policy that if you cancel under 24 hours before the appointment they will still charge you. But if you schedule a massage, and THEY cancel it ONE HOUR before your massage, you get nothing! What a great deal!"