Walgreens Pharmacy

"Pharmacy staff is slow and poorly trained. Simple transaction took an hour to complete."

"No one answers the damn phone."

"Here is the short version: I have been filling our family's prescriptions at Walgreens in Simi Valley for almost three years because it is close to our home and pediatrician. I have learned the hard way to call ahead before bringing in my son's prescription for ADHD medication, to make sure they have it in stock. When I took the most recent prescription in, the "manager" came to the window and refused to fill it and began questioning me about who wrote the prescription (which is recommended by a specialist psychiatrist/MD that my son sees 3 times a year and prescribed by his lifelong pediatrician), when I asked why, after 3 years was the same prescription being questioned, he said "Oh, well now we have new policy to refuse prescriptions for this medication over a certain amount." He made it clear that Walgreen's didn't care if it meant that I would move all our prescriptions. Additional Information: The services have been uneven, ranging from polite and efficient to some incompetence, and occasional dismissive or rude attitude. After losing prescription coverage on our insurance, (very high deductible), we just pay in cash and deduct the cost in tax returns. My son's specialist doctor recommended joining GOOD RX and that really helped with the cost my son's ADHD medication. After that, Walgreens sometimes delayed filling the prescription because it is a controlled substance and they say they can only get so much at a time, so twice I have had to surrender the 3 month prescription for a 1 month supply. Reading between the lines, I figured out that they would rather fill prescriptions for customers who's insurance paid full price, even though they have a contract with GOOD RX. I dealt with this by calling ahead to ask if they have the medication in stock, and bringing a prescription for a two month supply instead. Conclusion: This was an outrageous and open refusal for no justifiable reason, to fill a longstanding medical prescription recommended by a specialist from Ventura County for a disabled child. I was turned away like I was a transient beggar, or criminal, instead of a 20 year resident of Simi Valley that pays through the roof property taxes, and buys 90% local. Walgreens clearly doesn't care about serving residents of the community it serves here in Simi Valley, it's priorities are being a profitable drone in the national Walgreens chain."