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Jamacha Urgent Medical Center
860 Jamacha Road, El Cajon, California 92019
About the Jamacha Urgent Medical Center
Jamacha Urgent Medical Center is a premier healthcare facility located at 860 Jamacha Road in El Cajon, California, United States. As a trusted provider of urgent medical care, our team of experienced doctors and healthcare professionals are dedicated to providing high-quality and compassionate medical services to patients in need. Whether you require treatment for a sudden illness, injury, or simply need a routine check-up, our center is equipped to handle a wide range of medical needs. Visit Jamacha Urgent Medical Center for prompt and reliable healthcare services in a comfortable and welcoming environment.
860 Jamacha Rd Suite 107, El Cajon, CA 92019, United States
Opening hours of Jamacha Urgent Medical Center
Monday:
08:00 - 17:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
09:00 - 14:00
Sunday:
09:00 - 14:00
Reviews of Jamacha Urgent Medical Center
"Poor customer service. Would only offer telehealth appt visit, no in office appts. Don’t waste your time"
"So this is a long time coming but I meant to post this last year in 2021 but forgot to. So I was given this doctor by my insurance company I did not choose this physician. This place was a unprofessional. I was in the process of moving to a different country and I had to get a physical checkup before I would be allowed into the other country. I had made an appointment at this clinic and when I went into the clinic for my appointment day they kept the door locked so I knocked on the door and told them that I had an appointment for a physical. The staff was confused as to why I was there and said the doctor only does phone appointments due to the pandemic. I told them that I have a physical exam, that is not something that a doctor does over the phone. I also have paperwork that the doctor needs to sign while initiating the physical exam. They let me in and had me wait in the waiting room. While in the waiting room the staff was talking to each other saying "why is she here?" in a condescending way. A few minutes later one of the medical assistants that was talking about me was the one that called my name into the medical room for the exam even though my appointment was scheduled with the doctor. I never met the doctor. This was the first issue I had with this company. Fast forward a few months, another separate issue happened. My asthma was acting up and I wanted to get medicine to have especially for my PCS move overseas. I asked by phone if I could get the medicine sent to the pharmacy for pickup and they said that I would need to get an appointment first. In need of the medication I had to make an appointment. I made an appointment which was supposed to be a phone appointment. When it came to the day and time I did not receive the phone call so I called them and told them I have an appointment. The staff member said the doctor will call me, its a busy day and the doctor will get back to me. The rest of the day passed with no call back. So the next day I waited and no call back. Then I called on the third day and the receptionist told me the same thing in which I did not receive a call back. Then I get a bill from the clinic emailed to me for the appointment. At this point I was so aggravated and called the clinic right away. I was not going to pay a bill for an appointment that the doctor stood me up for. The receptionist told me the doctor will contact me. Finally, later that day the actual doctor contacted me and had the medication sent to my pharmacy. This was the last time I delt with this clinic."
"First of all, I have a medical background and have worked with many doctors, including an urgent care center. Second, this is not an urgent care center, which was initially how I found them so the title is misleading and I'm not sure how they can get away with that. I ended up in a situation that could have been bad for my health at a time when I needed urgent care. I have never seen the doctor here but I have spoken over the phone with her several times. Everyone in this office has a difficult time understanding English, so it can be frustrating and it takes several tries to get anything done. It appears that it is more important to them that they only hire family or same cultural type. I believe that the business would be much better if they were an equal opportunity employer and hire people who can actually do the job properly and can talk with the clients. I had to go there several times during the shut down and the women there seemed to be afraid and probably should have went home if they actually were afraid. I will be changing doctors as soon as I can even though I would rather not because I need a real doctor's office experience where the staff wants to help me. They're short on the phone and don't seem to be interested in listening to me as a person in need of care. Well there's so much more that I could say, but I will end with Dr. Rouel and her staff need to reassess their abilities and some may need to do something else for a living."
"HORRIBLE!! Where do I start, Dr. Linda Rouel is a horrible doctor, her license should be taken away. She appears to be listening to your concerns but isn't really, I'm not sure if it's her as a doctor or if things get lost in translation, maybe both. She told me over a year ago I needed to see a vascular surgeon for blockages in my legs and when the vascular surgeon asks her to send the ultrasound results they somehow send the wrong thing or don't send the entire results, so after a year I still haven't seen anyone about my legs. She shut down at the beginning of the pandemic without warning or notice, I can never reach anyone for my asthma meds or any other meds, occasionally she will respond to the pharmacy contacting her but not to me and not all the time, she has denied me some meds saying I need to go to a specialist but never gives me the referral needed to see the specialist. She is rude and her staff barely understands English."
"The greatest office/staff and the best Doctor we have ever seen! Highly recommended.. Dr.Rouel have a beautiful personality with everyone and gives a lot of time to listen to her patients. Very helpful! So happy to be one of her patients. :) Dr.Rouel is he best!!!!"
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