Optumrx, Inc

"Refused to timely deliver critical medication to an autistic person - the worst service (as well as customer service) I have ever come across. Will be contacting my employer as well as Blue Cross/Blue Shield today to register a complaint and request permission to use a different prescription delivery company. Was on the phone all day trying to get the medication for my dependant and was mocked by this company’s employees and hung up on several times. Kept trying to speak to a manager and was hung up on & prevented from using their customer satisfaction survey. Unconscionable."

"Nightmare mail order pharmacy to deal with. If your employer or insurance provider uses optumRX RUN!. If you are on any medications that require prior authorization optumRX will never fill that prescription on time or at all. I received constant harassing phone calls from optumrx to switch back to them. I will never use OptumRX to fill a prescription again. It is my goal in life to destroy optumRX and make sure none of the other tens of thousands of colleagues at my company are forced to use such a horrible company. Their business practices should be illegal and land the board of directors and all executive suite in prison."

"The most dishonest mail order pharmacy I've ever dealt with in my life . They tell you whatever you want to hear to get you off the phone. If you ask for a supervisor you will not get one even though they are supposed to stop and patch you over to one right away. Any company that lies has no business being in any type of business if you ask me. I will never recommend this company to anyone after this horrific experience."

"All of my prescriptions are on automatic refill. Nevertheless they ALWAYS allow my most important drug to run out. I then must call them and start from scratch. I have been out for 2 weeks. When I called on 04/15 they told me my Dr had not responded to their request. This proved to be a lie, Dr not contacted until 04/15 when I called. This is pitiful, shameful, and ridiculous. Don't count on Optum for anything, not even the truth."

"If I could give them 0 stars I would. They cannot email me information on my insurance. They have access to my personal information, yet their representatives input my email address incorrectly in my requests, preventing me from receiving the one thing I asked for. I have been chasing a request from them for 2 weeks now and have learned you must call twice to ensure what you were told by the 1st person is correct or has been followed through on. I don't understand why my employer continues using this company for insurance. It's been terrible so far."