Children's Primary Care Medical Group Murrieta

"Staff is always friendly, but scheduling appointments is a complete pain. The wait times are horrendous. Please do better."

"At 4pm, after school I called to get an appointment for my child who is having on and off stomache for few days. The lady who answered was trying to check if there's some availability on the same day, hoping to be seen asap. She did not see any availability and told me that they recommend to call earlier during the day, so I replied "I have to at least try."which reasonably for busy moms outside factors couldnt allow us to just call at our whim and weighing the circumstances if pain persists. She then suggested to try calling extended hours, so I did and the person who helped me said my daughter needs to be seen by her primary not via extended care. I asked why, because of number of days she's been aching the doc in extended care could not order such labs, ultrasound etc she may need. In my mind, how does this lady know for sure she'll need those like she's diagnosing my child based on the days she's in pain. I asked, "So, you won't at least see her first and check?" She insisted to call first thing in the morning to see any availability. Basically, the extended hours is only for certain conditions and may not be utilized by patients if requirements (conditions) are not met. I have never been so disappointed with the way they handle my case. Been coming here for 15 years for 3 kids, doctors, nurse practitioners, and "veteran" staff are great. I just don't know what happened to the call line team to set up schedule. Something totally change. It used to be more pleasant and empathetic team they had."

"Be cautious in choosing a provider especially if seeing Dr. Goodwin. You will not want to experience complete humiliation with your children on the spectrum. They will not want to hear her blatant ignorant assumptions and body shaming commentary. Please be advised there are many other excellent educated and supportive providers willing to support your children thrive."

"The triage telephone nurse sent us here on a Sunday for my son. We waited over an hour to be seen while my overtired, sick baby screamed the entire time. The nurse was very kind and apologetic. The NP did not seem sympathetic to our situation at all. She was very slow and struggled to understand what was wrong with our child. We ended up leaving over an hour and a half after our appointment time after a quick visit and treatment. The waiting room was full of miserable parents and their sick children. The front desk needs to be informing the parents and patients that they are running so far behind. We would have left and gone somewhere else has we been warned."

"I had a horrible experience here. When I walked in there was a line to check in, then I had a very, very long wait in the waiting room. I asked the clerk if I could see a different doctor, but they informed me everyone was way behind and the wait would be long regardless. So I sat in the waiting room with my newborn and children. The clerks seemed very rushed and not very friendly, as did the medical assistants. I saw the nurse practitioner and she seemed to be better that the other staff, but she seemed to just be pushing through with protocol, and I mean VERY pushy when it came to this. She didn't seem to take my family into consideration in a holistic way and was quick to push unnecessary and detrimental interventions. I will NEVER go here again. I agree with the review below, this place feels like a patient mill and like quantity takes precedence over quality."