St. Jude Heritage Primary Care - Brea

"I saw an RN today because that’s all I could get in to see. My throat is clearly red and has soars similar to strep. She did a rapid result strep that came back negative. She asked a doctor for advice and he said “we can’t give everyone antibiotics” so it was all a waste if time, money and I am still in so much pain. I can barely swallow. I was told to continue doing what I have tried. So now I guess I have to spend more time and money and go to urgent care."

"It just keeps getting worse. Last time I tried to schedule an MRI it was impossible. I ended scheduling with Anaheim Hill Imaging in less than 5 minutes. Started 5 days ago trying to fill Rx with PCP. Leaving in morning for international trip and could not go without Rx. Spent hours this week on phone with pharmacy and “ prescription line” at PROVIDENCE St. Jude Heritage. Had to go and sit in PCP’s waiting room and be insistent to resolve issue. ( just what I wanted to do the day before leaving). PCP said she had no idea of the issue! Since PROVIDENCE bought St. Joseph Health, the Health System has deteriorated to a third rate business. TERRIBLE CUSTOMER SERVICE. Find another health provider in Orange County."

"My wheelchair passenger was in and out in less than 1 hr. Great accommodations and fastest service."

"I called couple weeks ago to schedule an appointment made them aware of insurance. Week later (day before appointment) they call back that I need to reschedule due to Doctor not being available. Then I returned call to verify that they approved insurance took a while to get a hold of them-someone said they would call me back and now they said they won’t be able to take patient in because of closed panel due to insurance that I had to call back a month ago. Why didn’t they tell me this when I first called??"

"Very clean and organize facility. Appreciate the effort they have made to make the area safe from a COVID perspective. I love my PCP Dr Anne Ford!"