Kaiser Permanente Thousand Oaks 322 E. Thousand Oaks Blvd Medical Offices

"I came in yesterday to seek some assistance from Dr Russak's office for my client's family who are interested in hospice for Dad. I approached Tiffany at the front desk, and explained how there's not much on the Kaiser's site for Kaiser's hospice services, and we've tried a number of advertised phone numbers in Kaiser's member services systems and resulted with no real answer. Before reaching Dr Russak's office, the family printed out and brought in a Kaiser checklist on how to evaluate a hospice program, and to speak with the doctor or nursing staff. Tiffany unfortunately was apathetic, and did not want to review the Kaiser article the family printed out. Instead, she began to write three numbers down to contact the Geriatric appointment line, Hospice line and a Hospice liaison line. As she was writing this down we noticed it was an out of County area code, and so while she explained that everything stems from their LA location, we attempted again to refer to the Kaiser print out about speaking with someone on the care team. Seeming to be fed up with us, she borderline rudely says I'm not going to go pull out the nursing staff to answer some questions while they're with patients. We never asked her to do that, and since she brought up the idea of speaking with nursing staff, we asked if there is a right time and place to speak with them. Apathetically, "I don't know, this is what they tell me to give patients, you can try to call and make an appointment with the doctor." She disengages with eye contact, turns head slightly and gazes at her computer screen, appearing to get back to her work. Not once did Tiffany even consider the consequence of our conversation. For heaven's sake, we are looking for a sick, older person to find an end of life care solution to his current pain and suffering, and have been having trouble finding information as to how to connect with Kaiser hospice, so we came into a facility for a better answer. What a disappointing experience."

"Annapoorani Chellappan Md is one of the most professional doctors, I'm so lucky to have her as my primary physician. She is very attentive, comprehensive in her explanations, and very knowledgeable of her profession. Bottom line, I trust my Kaiser doctor to make the preservation of my good health a priority."

"I've been coming here since my son was born last April and have never had any issues the nurses and doctors are always so nice and helpful !"

"Receptionist Maryann has to be the most uninformed, rude, and extremely unprofessional person to be in the position of checking in patients. She has a very vile personality and is very argumentative. Kaiser Permanente should definitely check to ascertain if she has a mental problem."

"We feel lucky to have Kaiser. Having 4 children it makes their healthcare affordable. Very low copays and no deductibles to meet."