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West Coast ENT Head & Neck Surgery
1700 North Rose Avenue, Oxnard, California 93030
About the West Coast ENT Head & Neck Surgery
West Coast ENT Head & Neck Surgery is a premier healthcare institution located in Oxnard, California. Specializing in ear, nose, and throat care, our dedicated team of experts provides top-notch treatment and surgical services for a wide range of conditions affecting the head and neck. Whether you are seeking relief for sinus issues, hearing problems, or throat disorders, our skilled physicians are here to help. Conveniently located at 1700 North Rose Avenue, West Coast ENT Head & Neck Surgery is committed to delivering exceptional care and improving the health and well-being of our patients.
1700 N Rose Ave #460, Oxnard, CA 93030, United States
Opening hours of West Coast ENT Head & Neck Surgery
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of West Coast ENT Head & Neck Surgery
"DON'T come to this office. Today 10/09/23 I take my son for his first time Dr appointment. The Dr how attends us was Dr Joseph Lee. As soon as he came into the room his whole service was sarcastic, snarky, and extremely rude for a medical professional. TERRIBLE SERVICE!!!!"
"Received bill for hundreds of dollars and Dr. Fettman did nothing to help my ear issue, he recommended over the counter drugs at Walgreens/CVS and it did nothing to help. My first appointment was on 7/24 and I had a follow up on 8/13 and the issue has not gone away to this day. I would go back to see him to see what else I can do but I don't want to be charged another $200-$300 bucks for a 5 minute conversation."
"Don’t arrive thirty minutes early as they request. Because you will be in the waiting room for over an hour. Arrive roughly twenty minutes after your appointment and you’ll be thirty minutes early for them to see you. Listened to Dr Kho yell at her front office staff because she was having irritation due to a service dog being present. When I saw her for me appointment she told me to “stop crying” while I was in pain. Later came back for same complaints to see dr. Lee who also had poor bedside manner. He did treat me with sinus surgery for my polyps that dr. Kho misdiagnosed. This place is a medical joke. Don’t come here if you want quality care or respectful service."
"Extremely unhappy with the surprise bill I received from this practice. I made it a priority to be proactive by calling my insurance prior to going to my appointment to ask how much a visit to the ENT would cost, I was told by insurance that it was up to the office, so before going to my appointment, give the office a call. I proceeded to call West Coast ENT in Oxnard to specifically ask how much my visit and procedure would cost. Again, this was all PRIOR to presenting to my appointment. I was told that my visit, which was also my first visit, would be of NO CHARGE. Just to be sure, I asked again when I checked-in and I was told by the receptionist once again that I would not have to pay anything as my insurance covered the visit. Once my visit was completed, I wanted to re-confirm (for the 3rd time) that the visit was in fact covered by insurance. Once again, I was told I would not have to pay anything as my insurance covered the visit. A month later, I was sent a bill. I spoke to the billing department and was told to speak to front office. The front office receptionist told me "Unfortunately, I'm not sure why whoever checked you in said that the visit was covered, but you do have to pay the amount that was billed to you." I then told her there was a specific reason why I had asked before and after the appointment if I was going to be charged anything (to prevent any hidden charges) and how I could have done things differently to have been aware of charges. Her response was, "We don't have a billing department in-house, so basically we would not be able to tell you how much procedures cost at the time of your visit, we would just bill insurance." So I responded with, "So if I needed to have a procedure completed, I wouldn't be able to know how much it would cost prior to the procedure being done? I would just get slammed with a surprise bill?" The response was, "Basically, again because we don't have a billing department in-house." I'm extremely disappointed in the negligence and carelessness in regards to front office and billing. Dr. Lee provided great care, however, I will no longer be returning to this practice because I don't want to receive another surprise bill."
"I arrived before my scheduled appointment. I waited 40 minutes. I asked how much longer. They said I had 3 more people in front of me. They didn’t seem to think that was something unusual. I’m really not sure what to say. At the rate they were going I may have been seen over 90 minutes after my appointment or more. I just left. The place does not feel right. It is not upkept and there are scuffs on the walls. I got the feeling they are a quantity NOT QUALITY type of office. Not going back and would not recommend."
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