Safeway Pharmacy 2811 Middlefield Road, Palo Alto, CA 94306

"Made an appointment for a meningitis shot for my child who had to miss school to do it. Even called hours before my appointment to make sure it was available (it was). Then I get a call right before my appointment telling me that the one they have is expired and they can’t do it, and they send me to Menlo Park Safeway. So of course Menlo Park Safeway does have it wants to make us wait over an hour to get it even though it’s not busy."

"The customer service at this pharmacy is getting worse. The pharmacist and the technician change every week or every month and they fo not care for the patients. They are rude and unflexible."

"One good employee (patrick) the rest of you are trash quit going on power trips People go through many hoops just to get a prescription now you won’t fill due to understaffed incompetence - especially those with medications that are required everyday. Have some respect. I’ll be switching pharmacies steer clear of this clown show"

"Do not come here. I've been here a few times to get COVID/flu shots. It's my local Safeway (I like the grocery store itself) so I continue to think it will be easy & convenient. I'm wrong every time. The folks behind the counter are disinterested and engage in extended conversations behind the counter without even acknowledging the growing line at the counter. They take forever to process anything, even if you have an appointment. Additionally, they didn't take my insurance, even though I put it on my appointment form. These types of interactions happen every time I come here. As an example today, I came in at 10:00, when I had my appointment for my COVID booster and flu shot. There was no one else there that they were helping. After being ignored by the 3 folks working behind the counter for ~5 minutes, the lady working the counter came to talk to me. By now a short line had gathered behind me. After saying she couldn't find my appointment (she did eventually find it), she told me I couldn't get my flu shot there, unless I wanted to pay $70 out of pocket b/c they didn't accept my insurance (again, I noted my insurance when I made the appointment. Why wasn't I told then that it wouldn't be accepted?). This means I either pay $70 or have to make a second trip somewhere else that does accept my insurance. The entire purpose of using this pharmacy was so this process would be convenient. I opted to get just the COVID booster since I was already there. She tells me to wait outside the nurse's room and they'll call me in. After waiting for 20 minutes and seeing them help 2-3 people that had arrived after me I go back to the counter to ask what's going on. At this point, she tells me, I was supposed to go into the nurse's room and they would help me once I was in there. I was so fed up with the entire process at this point in time, that I left without getting either shot. In all, I wasted over an hour of my life, and got absolutely nothing out of it."

"I gave it a 1 star because there is no way to give a 0 star. This is absolutely the worst experience I have ever had with any pharmacy store. We were scheduled to get a covid vaccine booster and simply because we put online to have the shot on the left arm and in the store we asked to have the shot on the right arm because the left arm is hurting, the staff rejected to give us the shot. She asked us to wait for her to deal with all existing and upcoming customers (including phone calls) to come back to us (simply because we were asking to get the shot on a different arm), and costed us 60 minutes for waiting. The rudeness and incompetence will ensure that we would never step into this store again."