Walgreens Pharmacy,

1414 El Camino Real, San Carlos, CA 94070

"Listen, does this Walgreens suck? Yes. But that's probably not the fault of the kid at the register ringing up your prescriptions, so maybe be a little more respectful and cut them some slack. It's the fault of management and Walgreens corporate who won't staff the store correctly leading to long wait times and poor quality. Complain to them. Stop screaming at the sales associates. It's tacky."

"This has to be the worst pharmacy on the peninsula. Do not come here unless you have lots of time. You can either camp in the drive up line or stand inside, both require patience and possibly a book to read. Their pharmacy staff is not terribly helpful or friendly. My husband has pulled his scripts from here and we have gone to Rite Aid and are much happier."

"NO stars would be accurate. Pharmacy is understaffed. Staff is overworked, leading to MAJOR delays, errors, and general incompetence. After waiting 45 minutes to check in for my vaccination appointment, Felix, the "testy" Pharmacy Tech, DISAPPEARED WITHOUT EXPLANATION, right in the middle of checking me in. Nobody else came to take over--while SIX people waited in line behind me. After waiting for 30 minutes, I managed to get the attention of another pharmacy worker, who completed checking me in (but she registered me for the wrong vaccine!). I think Felix went to lunch, unannounced--the nurse administering vaccines said this had occurred 2 days in a row--he simply disappeared in the middle of helping customers, leaving people standing and waiting, with no idea what to expect or when. The nurse administered the correct vaccine, but told me to return to the registration window to get corrected paperwork...and stand in line for another 30 minutes! Egregious! This occurred between 12:10 and 2:00 p.m. on 10/13/2023--Friday the 13th! In August, I waited 45 minutes behind a single car in the drive thru to pick up medication for severe food poisoning. It turned out that the person staffing the drive thru had "left to administer vaccines." When she finally returned and served the car in front of me, I advanced to the window, only to be told "We are closed for lunch, now...come back in 90 minutes." I was furious! When I returned 2 hours later, I had to wait another 25 minutes. This place is shameless! Yesterday's visit was my last--I never will go to this place again. Their understaffing, slow "service," and utter incompetence is historic--been dealing with it for years!"

"Felix put me on hold for 30 min 4x and never answered the phone! Sarah told me lies for 3 days and never had ordered my Medicine or reached out to my doctor. I have been super patient with this location and never get upset even helping them with unruly customers while they have been a bad pharmacy. I know it’s not their fault they are working but please don’t lie to us anymore to get us off the phone or to give you an extra day! Being nice isn’t working anymore!"

"I wanted to publicly thank this pharmacy for being open on Christmas Day (our usual one was closed), for having 3 windows open, and for somehow getting through a line of about 15 people in 30-40 minutes. On top of that, they were calm, kind, and professional even while I watched multiple patrons acting pretty rudely towards them. So grateful for our experience today, thank you for your service to our community!"