CVS Pharmacy,

1400 Fitzgerald Drive, Pinole, CA 94564

"One of the worse experiences I have had at a pharmacy - let’s preface by saying I’m 9 months pregnant. Called automated service to refill my blood pressure medication (like I have many times before) on a Sunday, said it would be completed that day by 2 pm. I go in in Tuesday to pick up - when I finally get to the front of the line, which took 30 minutes, I was told the “automated system doesn’t work.” Excuse me??? That was then followed up with no one will be able to fill the rx today anyways. I begged and pleaded to just buy enough pills out of pocket to get me through the day until it can get filled. Absolutely no help, said they couldn’t do it. Very disturbing as a 9 month pregnant woman who needs her blood pressure medication. Thank goodness the CVS pharmacist on Appian was more understanding and helpful. Will not be going back to CVS target ever again, short staffed or not a little compassion goes along way."

"It’s never fun to be sick, but when I need a prescription, I couldn’t think of a better place to get it filled. . The pharmacist at the CVS in the Target in Pinole is absolutely AWESOME. She’s smart, she listens, and takes time to explain everything and anything about any of the drugs prescribed. Even if you don’t live super nearby, I highly recommend switching to the CVS @Target in Pinole on Fitzgerald Dr to get all your prescriptions filled."

"I went to the pharmacy and asked where I could find my over the counter medication and they were not busy and the lady told me where to look I went there and told her I could not find it and she just said try another place..she never came out to help..."

"The worst service I've ever had. I asked the, (middle eastern or indian), pharmacy technician a question about a product and she said, " we don't know anything about that", and then laughed, as if I had asked a funny question. It's not my fault if she is incompatant. I don't deserve to be laghed at for asking a question."

"Always a great experience when Flora answers the phone. Flora has excellent customer service skills. very genuine. She remembers me by name and my husband too! She is very friendly and does her best to take care of you. The other pharmacy team members are nice and friendly too. But, Flora, just has that extra spark. James, I think that's his name, is good with customer service in person. Sometimes, its get pretty hectic and things get a little flustered with my meds, but we seem to work it out. Only reason I am not giving 5 stars is that sometimes when they have you on hold for a long time, sometimes they accidentally hang up on me. Other than that, they are an awesome bunch of people. Especially Flora."