California Center for Sleep Disorders 13939 East 14th Street, San Leandro, CA 94578

"super unprofessional — showed up to my sleep study appointment after driving far to find that they couldn’t staff anyone in the morning so they could not do my sleep study appointment. I was not told in advance but when i got here."

"Abstract: Linda Hawk and Jiva Health retained important patient results for 2 months. Her supervisor (Dr. ) later admitted that she overdiagnosed my condition. Linda Hawk (FNP) who works at Jiva Health (formerly known at California Center for Sleep Disorders) was supposed to treat me for sleep apnea. I received a referral to her office from my PCP on 6-18-22 and saw her on 11-28-22 for an initial consultation. She ordered a home sleep study which was performed a few weeks later. After obtaining the home study results, Linda insisted that I need therapy and ordered a cpap titration study. I received the study on 4-7-23. After the study was completed, the technician insisted as well that I needed cpap treatment. I was very worried, and scheduled a follow up appointment virtually with Linda Hawk on 4-17-23, and at the time of the appointment a nurse called tell me that my results were not downloaded from the server yet. The nurse rescheduled me for 4-24-23. On 4-24-23, a nurse called again to tell me that my results were not downloaded and rescheduled me for another appointment. I proceeded to ask her to call me to schedule an appointment when the results are available. On 6-12-23, I called to inquire about the results and a nurse told me that the results were available and scheduled me for a consultation on 6-19-23. On 6-19-23, Linda Hawk did not show up for her appointment. At this point I called and requested a refund for all services and Jiva Health refused to do so. I travelled to their Concord, CA location to demand my refund. Instead, they handed me my results (without a consultation) and sent me away. Dr. Imran Junaid, MD called as I waited for my refund in their waiting room and admitted they withheld my results/treatment too long. At this point, I lost trust in the company, and I wanted to end all business and re-start with a doctor that I can trust. Dr. Junaid insisted that I set up a virtual consultation with Dr Jerrold Kram, MD for 1:15 pm on June 19th. During my consultation with Dr. Kram, he admitted that Linda misdiagnosed my home study and stated that I did not need the cpap titration test. He suggested that I seek treatment with a dentist, which he can help me set up through Jiva Health. Not knowing what to do and fearing that I am just being misled into spending more money, I demanded an order for a cpap. I asked for the order to specify that I did not want to deal with Jiva Health anymore. I am so confused, because one provider is telling me I need one line of treatment and another one is admitting to over-diagnosing. If I did not need the cpap titration study, why did I spend so much money on it? Where they just trying to make money out of me? I can’t get a second opinion because they refuse to invalidate my results and free me of the financial burden. This mistake and neglect is costing me time, money, and the stress of thinking I had sleep apnea for no reason. I want a follow-up with another doctor, and I am scared that I will have to pay this out of pocket since my insurance already covered one cpap titration study. On another note, I should have known by the looks of their website. It's not even finished...."

"Update: Seems like California Center for Sleep Disorders has been bought out buy Jiva Health. I really hope the service improves. .... Like many others, I am also having an extremely challenging time getting hold of anyone. I have completed my study and paid, but am unable to get hold of anyone to discuss next steps. Multiple calls and emails have been unanswered, including their internal messaging service. Extremely frustrating."

"Highly unresponsive and unreliable. They double charge you for visits. Have zero methods of contacting them. I’ve been hung up on several times. Their payment systems and websites are also incredibly outdated. It’s 2023 and no one appears to be doing anything at this firm. The provider I met with doesn’t respond to my messages. You know it’s only my health I’m worried about but clearly this place doesn’t care"

"The appointment and NP was great. The staffing/scheduling is unacceptable. I did a sleep study months ago and couldn’t get a follow up until a week ago. I was told during the appointment I would be getting a phone call right after to update insurance information and schedule for a Cpap. I initially started speaking to you guys in April and now we are coming up to the end of the year. All I want is to be treated for my condition and get what’s needed. I’m still waiting on a call."