Mindful Health Solutions 360 Post Street, San Francisco, CA 94108

"I am absolutely livid with Mindful Health Solutions' Union Square location and their outrageous handling of my non-existent appointment cancellation. Let me break down the absurdity of this situation. First and foremost, I never even made an appointment in the first place. Yet, Mindful Health Solutions had the audacity to try and charge me a whopping $175 for supposedly failing to cancel it on time. How can I cancel something I never scheduled? Moreover, my doctor never even agreed to seeing me on a regular basis. So, why would I have any standing appointments to cancel? Adding insult to injury, their idea of notifying me about this phantom appointment was by sending texts and emails on a Saturday! Last time I checked, Saturdays aren't exactly prime business days. Oh, but they made sure to cover their bases by leaving a voicemail during a workday. Because, you know, everyone checks their voicemails religiously while they're working, right? Of course, I never saw this voicemail, and guess what? Their brilliant solution was to send a notification on Saturday where i quickly followed their link to cancel the appointment, only to be blindsided today that the appointment was still happening. Feeling backed into a corner, I reluctantly agreed, only to find myself charged $106 for a mere three-minute consultation. Let's dissect this further: the appointment lasted a grand total of three minutes. That's right, three minutes of my precious time wasted to explain to my poor doctor that I had to step out of an important meeting to address this absurd situation. And what did we accomplish in those three minutes? Well, I simply reiterated the situation, emphasizing the need for brevity due to my time constraints. To his credit, my doctor respected my request and asked me one solitary medical-related question before ending the call. When I had to complain about this ludicrous situation, they had the nerve to call me back and suggest I change healthcare providers. Seriously? Is that how you treat patients who are rightly frustrated with your incompetence? Even my doctor was "horrified" by the way their front desk staff handled the situation. That should tell you something about the level of unprofessionalism we're dealing with here. In summary, Mindful Health Solutions Union Square not only tried to charge me for a non-existent appointment but also failed miserably in their communication attempts and then had to suggest I take my business elsewhere. Well, consider it done. I'll be requesting my records faster than you can say "malpractice." Avoid this place like the plague unless you enjoy being treated like garbage by incompetent staff."

"Jennifer Guo was awesome! She understood I was very nervous to be there and took the time to understand, listen, and assure me. She walked me through each step in her decision making and explained everything so clearly and thoroughly. Highly recommend her!"

"Everything was a decent experience for being a doctor visit. It was a clean environment but didn’t feel like a hospital. Doctor and staff were easy to talk to, easy to understand and seemed genuine overall. And the kicker was this place was not overcrowded in the slightest bit. So I was in and out in no time."

"As a first time therapy goer, Evejange made me feel safe and comfortable. From the moment we had our first session, I could tell she actually cared about me. She really puts her heart into her profession which allows her to be extremely empathetic. This of course created a safe environment where I felt like I could trust her."

"If you have mental health issues and are looking for a psychiatrist, DO NOT go with Mindful Health Solutions. I have had a lot of problems with appointments getting prescription refilled and getting in touch with doctors. My psychiatrist left in the summer and they still have not assigned me another primary provider. Today, I asked to get my prescriptions refilled and they told me I have to look for a new psychiatrist at a different office and they were not able to refill my medications, not offer me a bridge. They never told me that this would happen ahead of time. Last year I had to wait weeks or more than 5 days to get my prescriptions refilled in several instances. They do not have a lot of empathy or compassion for patients. Don’t waste your time booking an appointment with them. They don’t even have any psychiatrist available to take on new patients at this time. Hopefully, the staff reads this review and realizes that they need to implement changes, because people’s mental health is at stake."