Safeway Pharmacy

"They're okay when you're actually in front of someone but if you're trying to call, I hope it's not urgent because I've called so many times in a row, on different days, and it's dammed near impossible to get someone to answer the phone. Depending on when you go into the store, the line can be ridiculous and it's a long wait to find out your medication isn't actually ready like the notification said."

"Worst pharmacy I’ve ever had to deal with. They lack the slightest intelligence, customer service skills, and timeliness. They’ve allowed my dog’s medications run out on multiple occasions despite receiving multiple notices in advance, and never answer their phone despite calling multiple times per day. They also continue to refill medications that are no longer prescribed and fail to update any information despite being told multiple times. If zero or negative stars were an option, I’d give them one of those instead."

"I will be filing a complaint with the California State Board of Pharmacy over the conduct of and my treatment by the pharmacist on duty 11/28/23 at approximately 7:30pm. She was attempting to withhold a post-surgery prescription that came straight from the surgery department that afternoon unless I described the procedure... Not to her, she wouldn't speak to me directly, but wanted it relayed through the cashier who looked either still in or just recently out of high-school. When she finally did speak with me, now with 2 employees directly in earshot, she interrupted my answer to her question before I could finish to inform me that they don't prescribe these meds for that. Here I lost my temper and cursed, I should not have, I own that and apologize. That does not excuse her making me publicly detail my confidential medical history while she compares my experiences to their own. I can only conclude that she was doing this as some sort of power trip or assuming I am a drug addict based only on a glance as I have only ever been to this pharmacy once before, and never will again. I don't believe it is acceptable conduct for a pharmacist to label any customer with a prescription directly from a hospital surgery department as a junkie because they are wearing a hoodie in winter. She refused to give her name and only begrudgingly allowed my post-op prescription to be dispensed once I had started asking for her name to file a complaint (or maybe she saw I still had my hospital bands on?). I was only able to obtain her first name "Rhoda" by speaking with the store manager, they were unable to provide more information as the pharmacy is separate from the actual Safeway but I will be speaking with the Store Director tomorrow as there must be some avenue for a customer to obtain the necessary information. And after reading through some of the other reviews here, I am not at all surprised to see this person is the subject of several of them. tl/dr: If you don't want to have to relate your HIPAA protected personal medical history to everyone in earshot through a cashier that looks like they are still in high school because the pharmacist Rhoda will not leave her chair and for some reason requires that to dispense medication prescribed from a surgeon at a local hospital, then don't go here."

"I called at 12:16pm to ask if my prescriptions were ready, after being grilled by the tech, I was informed later that afternoon. I got to the pharmacy around 4:30pm that day, stood in line until 4:58pm. When I got to the front and was called up, I was then informed it will be an hour until my meds were ready. This is unacceptable,, I will be letting Dr."

"I went in the morning on 9/25/23 to have a prescription filled and was told to come back in an hour and it will be filled. I went back at 12:30pm to pick it up and then was told that it would not be ready until 3pm. I went back again a little after 3pm and was then told that they were out of the prescription and I would have to come back tomorrow for a 4th time to pick up the same prescription. They could have at least had the common curtesy to tell me this the first time so I didn’t have to waste time and gas on the trips down to Safeway. I tried calling but if you’ve ever called the Safeway pharmacy you’ll know it just goes to voicemail."