El Hogar Community Services, Inc., (C.O.R.E. Marigold)

"Today I met Alicia. What a wonderful person with such personality. We talked and she understood that life is a journey and its what you make it to be."

"I'm a new client here as of twenty twenty three. I feel like i'm unimportant. The people here keep giving me resources that are not available and don't work. I'm sad and I hate being alive. The system is broken and doesn't work. If the system did work, resources that were provided to me would be there. Every resource that this mental health agency has given me so far is a dead end road."

"The people that work here hate their jobs/lives and want to take it out on people that genuinely need help. If you need psychiatric/mental health help go literally anywhere else. These people failed at life and they blame you for it. I hope they can find a better staff because everyone that I’ve interacted with from this establishment is a failure as a person"

"I am usually a very very patient person, having dealt with being the sister of a schizophrenic younger brother who is also an alcoholic through all my adult life. Having lived in three different counties and dealing with 3 different mental health programs and psych appointments, psychotropic injections, etc., I’ve had to be patient not just with being his primary caretaker but also his sister. In all these years I’ve never had to deal with the level of inefficiency related to his appointments and now IHSS paperwork with El Hogar. I even had to complain verbally to his psychiatrist, Amy, who IS AMAZING, but asked her to please relay my concerns to a higher level in their facility. That obviously has not helped - they need to replace whomever is in charge of their office inefficiency. It’s the absolute worse I’ve ever dealt with in 40+ years!!! I do have to admit there is only one individual in the office now who seems to know what she’s doing - her name is Suzanne - I’m sure she’s a fairly new hire and I pray she can hang in there having to work with a team if inept office staff."

"I have had nothing but problems with their mental health staff. On my first appointment, I accidentally showed up 15 minutes late because I thought my appointment was 8:30 rather than 8:00. No joke, my social worker yelled at me in the lobby. As a person visiting to deal with a mood disorder, this was extremely traumatic. After the first visit,I had to visit one of the psychiatrists to refill my medications. This was fine, but every subsequent contact with El Hogar has been a veritable nightmare. I had an appointment changed on me and when I left a message in response, I never heard back. Even though they changed my appointment time with less than 24 hours notice, they still count this as a "No show". Now, I need medication refills but they couldnt schedule an appointment for over two months. Guess whose fault that is? Summary of this story: if you can get treatment elsewhere, go there. This place is a joke."