AAA Citrus Heights Branch

"I have never been treated so poorly by anyone at a place of business. My fiancé was charged $600 when his insurance renewed because I was added to the plan. We called in December of 2023 to see what the cost would be if he added me to the plan, and when they told us that price, we said we did not want to move forward with adding me, she cancelled it and that was the end. Or so we thought. Fast forward to February 2024, we find out I am in fact added to the plan without his or my permission. I have car insurance of my own, and have for years. I do not need to be on his insurance. We went in to get our money refunded and remove me from the plan. Tracey C. was at the front desk and she was not friendly in any way, and unfortunately ended up being the agent to help us. She steamrolled my fiancé, wouldn’t look at us, said “I wasn’t on the call so I don’t know what you did”, “you requested this 2/23/24”. I said we did not. She advised me she would need proof of my insurance for their mistake. I said I would like to speak to a manager and she laughed and said “sure because your attitude sucks”..I watched her walk over to the manager Jennifer Casenave and bad mouth me. Jennifer walks over to “help” and when we walk away, Tracey yells “what did you say?” When I said nothing to her. To which Jennifer yells “do not disrespect my employees”. I said I didn’t do anything and that she should teach her employees to be professional and have more respect. She said “I don’t care what she said do not disrespect my employees”. Sitting with Jennifer to have her attempt to help us was unbearable due to the hostility so we ended up getting up and leaving to go to another location. Jennifer followed us out very closely and when we were outside she said “have a nice day brandie” in a snarky, disgusting tone. Both Tracey and Jennifer not only refused to be helpful, they disrespected, and antagonized me. The hostility shown by these two women was unbelievable. Tracey looks like an old racist white woman, and acted as such. Jennifer has done this before per other reviews. If I was the owner of this franchise, I would remove them immediately because they are making the office look really bad. No one deserves to be treated that way. I left in tears and called customer relations that day. I have yet to receive a call either. Not only were we robbed of $600 while trying to pay for our wedding, but were humiliated by sub par employees and ignored by whoever is in charge of handling matters such as these."

"Worst experience ever! Do not book travel with this company. My family is out allot of money, memories and now have allot of heartache! Horrible communication skills with their members and set your trip up for failure! Jennifer, Phylis and Glen, they all say they are sorry for our experience but obviously do not care. Never again we will or anyone we know work with AAA again. Phylis had us believing our trip included things it did not, we were not educated on anything we needed to know to make a successful trip happen to Disneyland. We all get tears in our eyes even thinking about this experience. Ihad a letter written out to explain every detail but it was too long for Yelp so i am going to keep it simple and just say this company is heartless and doesn't care about their members. I wish i could leave no stars!"

"I'm not sure if this is the right place for this but I wanted to leave a review for the technician that helped me this morning. It took less than an hour from the time I put in the request until Adam finished his work. My battery died and I couldn't even open the car door because all I have is key fob. Anyway he had a great attitude even though it was 5 am and cold as hell out. As he worked it looked like he'd been doing it for years, he was so fast but careful at the same time. That plus his nice personality made my frustrating morning not so frustrating lol. Give that man a raise!"

"I’ve had Monica L for an agent for years and SHE IS FANTASTIC!!!!! I had to take my old car off and put a new one on and she literally had me all set and taken care of in a 10 minute phone call. She gives you every option and really tries to help you find the most cost-effective options. She really HELPS her customers. If I could give Monica a 10-star rating, I would. I’d give her 1000 stars! I’d highly recommend her to anyone."

"I've been a AAA member for years, and when we bought a car the person selling it wanted to use AAA to transfer the title. They helped us promptly, and inside of a half an hour we accomplish the sale of the vehicle and the registration in my name. Pretty good! Kind people and quick work. Definitely quicker than using DMV to registered in my name"