ENT - San Juan Physicians Plaza - Mercy Medical Group 6555 Coyle Avenue, Carmichael, CA 95608

"Horrible group. They DO NOT CARE ABOUT PATIENTS. They just care about the $$$. If it wasn't for my PCP I would leave, which we are doing and moving. Thinking of taking this a step further. 5 years with vascular and keep getting put off. Very upsetting"

"This is a very clean building with many excellent physicians, who work here. Extremely clean restrooms, easy access to masks and hand sanitizer. Plentiful parking around the building."

"My experience with the Mercy Med Group has been fantastic. Setting appointments is easy (you have to plan ahead), staff is kind and friendly and the 2 doctors that I've been seeing for the past 20 years are awesome humans. Dr. Hicks and Dr. Toussi. I would not recommend the Dermatology Dr at this facility; he was awful. That was just 1 experience, and I won't go back to him."

"ER department took good care of me. I wanted to add that Simron Sangha was so helpful after 8 hours waiting for a room. I had good doctors but the personal touch of Simron made my 24 hour stay better. She helped me get care and tended to my IV better than anyone else, and finally my discharge was happier because of her. She never made fun of me like another nurse did because I drove to the ER after experiencing a slight stroke. Thank you Simron!!"

"This CLINIC is the absolute worst ever! The bald Indian lobby receptionist is completely void of civility or common sense. The staff inside are derelict in their duties and the extreme rules to disallow victims with obvious needs to be accompanied by a spouse or loved one are ignored. Covid you say? No one was wearing a mask!! I waited outside and watched as my loved one struggled to stay awake from the seizures. Horrifying. The Security Guard was the only one who let me check for worsening condition. Really terrible place. We waited 7.5 HOURS to be seen. As for your snarky reply about NOT being an ER - well it shows! And it's a good thing too. You failed on every level. Your sarcasm is another example of your incompetence and disregard for the human spirit. Good going Dignity. Humankindness my @$$!"