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Hanger Clinic: Prosthetics & Orthotics
7551 Timberlake Way, Sacramento, California 95823
About the Hanger Clinic: Prosthetics & Orthotics
Hanger Clinic: Prosthetics & Orthotics is a leading health institution located at 7551 Timberlake Way in Sacramento, California. Our clinic specializes in providing high-quality prosthetic and orthotic services to patients in need. Our team of experienced professionals is dedicated to helping individuals regain mobility and independence through personalized care and cutting-edge technology. Whether you are in need of a prosthetic limb or orthotic device, our clinic is committed to helping you achieve your goals and improve your quality of life. Visit us today to learn more about our services and how we can assist you on your journey to recovery.
Photos of Hanger Clinic: Prosthetics & Orthotics
7551 Timberlake Way #110, Sacramento, CA 95823, United States
Opening hours of Hanger Clinic: Prosthetics & Orthotics
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Hanger Clinic: Prosthetics & Orthotics
"Javier was nice, but I was pressed for time when choosing a shoe from a catalog. I recommend you give time for patients to pick shoes online before going to the appointment to save time and stress, so there's more time for patients to research online and compare. Hardcopy catalogs are so primitive these days. 4 weeks to get the insert and shoes. 1 min to choose from a catalog. I guess this works for them and not the patient. That catalog is not a confidential document and should be browsed online with specifications. Nice bldg, clean place, friendly staff, but there's a lot of room for improvements to keep up with technology and faster service."
"I’m not a person to leave reviews but this place treats their patients so unkindly that I had to voice my experience. If it was possible I would leave 0 stars. This office is unprofessional, I have never been so unsatisfied with a place. I had left a couple messages and they never returned my phone calls. When I was finally able to get through to a employee in the office, the woman employee was very rude. I can’t emphasize how rude she was. Worst experience. She had a attitude in the phone call with me and in person. When I go to my appointment, one that I had set a month ago because that was the soonest they had, they tell me they can’t see me because I was going to have a different insurance the following month. From my experience, insurance is checked on before going to the appointment but no this office waited a month till I showed up to tell me they couldn’t service me. I also don’t understand why this was a issue if my appointment, my date of service was scheduled when the insurance I had was still in effect. I would not recommend this place to anyone."
"Javier was very nice and took what I assume were the appropriate measure for my husband's orthotic shoes. However, the person that answers the phone is rude, the person you have to interact with in the office is rude, and I've now called 3 times during "open" hours and have never gotten through on the phone. I waited 10 minutes the first time I called and eventually hung up. I waited 4 minutes the next time I called; same result. This morning I tried again and waited about 25 minutes just to see if someone would eventually pick up and no such luck. The answering service finally came on and told me I should call back. What??? We missed our appointment to pick up my husbands shoes because he was in the hospital having another surgery so my husband received a call from the office. I assume it was the same rude woman that is at the front desk and answers the phone because she had the nerve to ask when he was he going to call them to let them know we weren't going to make the appointment. What?!?!?!!! I just want to pick up his shoes and never go back there again. I'll be sure to let my husband's doctor know to refer us to another orthotic provider."
"Juliana is one of the worst staff here. She does not answers phone calls, she places you on hold and then it transfers you to an "answering service" where they can't do anything except tell you "hang up and call again". And while I was there she was violating HIPPA protocol, she was loudly speaking on the phone, I could hear patients full names and what they were there for, insurance information, I'd be upset if I knew patients were hearing all my information the same way. It took too many vitis to get orthotics, Javier did mine via the scanner. DO NOT TRUST THE SCANNER, NEVER HAD GOOD RESULTS FROM IT. He added a foam pad to my arch bar, but it wasn't even on the right place. Not even the right shoe size, he did not measure my foot, just looked at shoe size, and even still the new orthotics still moved forward and back in my shoes. He argued with me, me and my doctor wanted molds, he told me to let him do it his way (scanner) and if I'm not happy he will redo it free of charge. I should not have let him scan my feet. Went back and had Eric, he is the best there, he measured my foot, told me what size shoe to buy for the orthotics to work best, and he made impression molds of my feet for the orthotics. But he did not rush order them so I had to wait twice as long for 1 pair of Orthotics because of their screw up. Not right. They are the best this place has made, but I think they need something a little more for added comfort, not sure if I expect more arch or more padding. I WILL NEVER COME BACK HERE. CANT TRUST THEM TO DO ANYTHING, DONT TRUST THEM WITH MY PERSONAL INFORMATION, DONT TRUST THEM TO KNOW WHAT THEY ARE DOING. WORST EXPERIENCE EVER. Waste of time and money here.Replace Javier and Juliana and it might get better. I don't feel I should have had to pay my $50 copay for waiting so long because of their screw up. I had a Disneyland trip planned and because of their incompetence, I was very uncomfortable my whole trip."
"Higher rating earned for sure! Sonia.... Thank you for the response and communication. You were able to steer me in the right direction. You are truly appreciated. Thank you Scott for making sure I was taken care of and got the brace I needed to start the real healing to begin. Although billing was still an issue, I felt I was heard and helped, so thank you again. Unfortunately, I was not helped at this clinic. Even with a referral, personal politics stopped me from the brace I need to walk correctly. Even though they claim to do free evaluations, I wasn't even offered that. Thanks Ashley for waiting until the day before my appointment to decide to refuse service to me."
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