Sharp Rees-Stealy Rancho Bernardo

"I was a new patient to this location and had a absolutely AWFUL experience here! 1st, the front desk/check in people were not very friendly at all. After that unpleasant experience, I waited and waited AND WAITED. Finally after 45 mins, I asked the rude check in people at the desk "how much longer?" The people called back to the Drs office and the nurses had gone to lunch!! I was then told I would be seen very soon though. I waited another 10 minutes and no one came! When I went to ask AGAIN "how much longer", I was told that the office was now 1 hour behind and to wait! ARE YOU KIDDING ME??? I demanded to see the CEO or Medical Director and was told no but that a Patient Liason would see me or call me. I left that place angry, upset and shocked! In 30 yrs of seeing Doctor's, I have NEVER EXPERIENCED such a nightmare! On top of all that, no one called me. Not the Doctor, not the Doctor's office or the Sharp Liason. ABSOLUTELY RIDICULOUS MEDICAL CARE! I am going to file a grievance and file a complaint."

"I have always had a great experience here. My Primary care Doctor is wonderful, and I have been able to have a check up , blood work, and a mammogram all at the same facility in less than 2 hours, and I found that very impressive! Also, when I send messages through the Follow my Health app, I am responded to in a timely manner, usually with a phone call from a nurse. Highly recommend!"

"I noticed in the Family and Internal Medicine waiting area two check-in stations had LGBT flags affixed to their computers for all to see. It’s confusing to me why people have to push their sexual preferences on everyone when 85% of people don’t practice or agree with that lifestyle. This is very offensive to me and I’m asked to just ignore it if I don’t agree. No one cares what people do in the privacy of their own homes! Why push it, or “force” it, on everybody? Please remove these divisive, offensive visuals from the view of the general public. Nobody cares!"

"S.R.S. RB will not provide you with anything that even resembles proper care. I came from the VA system hoping for better care. Sharp Reese Staley in RB have actually been able up do a worse job than the VA system. Which is hard to do. I have had to beg doctors to help with my continuing symptoms and have watched how they have absolutely refused to offer any options or any help at all. If it's not a simple case then they stop giving you care. I had a tumor and my doctor waited a week to call me, instead I had to read my results myself and spend a week worrying before my doctor finally got around to reaching out. I have continuing serious medical issues and the doctors at the RB location have literally decided to not offer any help they even said to seek care elsewhere. This is not the experience I have had at other Sharp facilities nor with other Sharp doctors. The SRS RB needs a complete overhaul it is the worst group of doctors I have ever seen. People that actually work there have experienced the same thing. Seek Healthcare elsewhere and call your insurance provider if you have any complaints about this location."

"I visited the Occupational Medicine offices about 4 times recently and the young lady who is at the front check in desk is an incredible introduction and face of this department. Her name is Charisma, she is professional, attentive, and very helpful. A joy to make her acquaintance. Jami is the nurse or medical technician that helped me, he was very professional as well and had a very efficient and clear manner of administering medical attention. I also visited the "Labs" where I got blood drawb and the ladies there were wonderful as well. My only unfortunate part of my experience was long wait du to short staffing but it was only one day of my multiple visits."