Synergy Orthopedics, Chula Vista Therapy Clinic

"I had my surgery 9 days ago. Dr. Selecky is great and the surgery went well! I have no complaints about him or the operation. His care cordinator, Lelian Ocampo on the other hand is a different story. She is very unreliable and unprofessional. She never answers and doesn’t return phone calls. In the beginning, she replied to my emails, but later on it took days to get a response and then she stopped responding entirely. The day before my surgery I sent her an e-mail and called and left a message to confirm my appointment and to see if she received all the necessary documents. I didn’t receive a response until I called the appointment line and told them how upset I was to not hear back. The worst thing was that my surgery appointment was changed from 1:45pm to 11:00am and she didn’t even bother to update me of the change. I only found out on the day of my surgery when the surgery center called me to ask why I was not there yet. If Lelian Ocampo is designated as your care coordinator, request a new one. There’s no point in having her as your care coordinator if she can’t even do whats required for her job. I’m very upset and disappointed!"

"If you're late even by a few minutes they will not let you see the doctor! Also you have to be at least 30 minutes early for your first appointment my advice is to get there an hour early for anything that you do with these people because my experience what's with a customer service rep who was very cold-hearted and didn't care about my Orthopedic problem. I'm going elsewhere!"

"The surgeons there are amazing, they do great work. But the staff there is HORRIBLE!!! The front office NEVER, and I mean never, answers the phones. You can NEVER get a hold of the care coordinators, or get a call returned. If it wasn't for how great the surgeons are, I would recommend going somewhere else. Horrible service!"

"Okay here we go… first off I have seen Dr Kautman and Dr Chadha both great doctors!!! BUT… afterwards the front desk has lost my paperwork on several occasions, not called me to notify the doctor is will not be in, told me my insurance approved the plasma treatment for my knees and set up appt to go but when got there was told I had no appt and Ins did not approved treatment. To being told my surgery for Aug 10 needs to be rescheduled bc the doctor will not be in the office (I rescheduled 6 weeks ago for July 21st bc school got in the way). They have no record of the rescheduled July 21st, being a neurdivergent this literally drives me bonkers inside. I do trust my doctors but everyone else seems to fail miserable and by reviews I am obviously not the only one. This is medical info and at no point should paperwork be lost or have this many problems with appts and communication. I would recommend the doctors but not the staff or business Synergy Orthopedic. Not once have they ever apologized, just a blank stare of okay we cannot do anything so what do you want us to do?…"