AFC Urgent Care Chula Vista 760 Otay Lakes Road, Chula Vista, CA 91910

"My mom was seen mid week and a time was set up yet when she got there she was not seen for 3 hours. She was given an appointment by the doctor to be re- seen, but when we called to verify we were told there are no appointments and we could come in and wait. I asked about people that come in and are seen before people that are waiting and was told she did not know what I was referring to. I will never bring anyone there ever again. If you are reading this do not go here."

"They claim to open at 8AM, but in reality customers may need to wait over an hour for staff to be ready to assist them. For example, when my daughter arrived at 8AM when they state they open, she did not receive service until 9:15AM. I understand needing a brief period to get organized in the morning. However, the discrepancy between the advertised opening time and when staff are actually prepared to serve customers is too large. This morning, my daughter unfortunately ended up being late for school while waiting for over an hour past the listed open time. Going forward, I would suggest either adjusting the posted opening hours to more accurately reflect when customers can realistically expect service, or ensuring staff has someone available right at 8AM who is ready to greet and help visitors."

"The Service I received at AFC was remarkable, from the front desk, nurse, and doctor. There was only a short wait time on a Saturday morning. Excellent ! I am 59 years old and have never had such a great timely experience. I am a native of San Diego from Bonita, Chula Vista and National City I never expected anything but lengthy wait times when it came to urgent medical help. I lived in San Marcos and moved back home the day prior to the city after my husband's death this February. Needing a Urgent service with a severe bladder infection usually would land me in a ER with hours of wait time in bad pain. What a wonderful welcome home to this area. Again thank you all. MRs Carol Dawn Maynard"

"Very clean, very kind, very professional, friendly non judgemental and very educated staff. Healthcare has taken a turn, most would say for thr worse and it's challenging finding good service and care and compassion. This location in Bonita, was exceptional! They double checked all paperwork for accuracy, excellent communication skills, and just gave me an overall great experience. The check in process was easy and an acceptable wait time of 1.5 hours. They were busy but never made me feel too busy to answer my questions or give me exceptional care. I traveled out of my way to come here, very worth the trip I will likely always choose this location and highly recommend them. I will also add, the provider was very compassionate and caring, she gave only encouragement and passed zero judgment. All the staff were very considerate and kind."