Scripps HealthExpress Carmel Valley 3811 Valley Centre Drive, San Diego, CA 92130

"I visited the healthexpress at carmel valley couple weeks back for the server lower abdominal pain and UTI symptoms I had. I chose this place because this is in-network with my insurance plan. Two weeks later I got a bill of $1140 to pay. Apparently, the PA had ordered whole bunches of lab work without my consent and without letting me know that those specific lab work are not covered by my insurance. I called the billing department and they told me that they will put a hold on the bill to reassess the quote. Some days later I get a notice that the bill is valid and the amount has increased to $1170. I submitted the financial assistant application to at least get a discount since this was unexpected and unexplained bill which has been rejected. I recently graduated from school and I'm still paying off the debts I have from grad school. I was international student living on minimum wage for 7 years and I have very minum saving to go visit my sick parents in another country after 7 years and now I have deal with paying off this new bill over a very simple symptom to a in-network facility. I called them and spoke to the providers unfortunately there's a minimum understand or help. But just imagine that you have an emergency symptoms and you visit this place and you end up owing 10K just because they might order whole lot of unnecessary lab works behind your back that you are even aware of it and they tell you that you are responsible to pay! This is insane and very unacceptable! Save yourself a headache and try another places!"

"Came into the clinic around 8am. Overall, had a good experience and didn’t have to wait too long once I was in the room to be seen by a doctor. I did however have to wait about 25-30 min longer than what the automated system was telling me and saw several people go in before me that arrived after I did-so frustrating. Since you can’t make an appt online anymore, you have to go on the website and reserve your place in line and declare when you’re “on your way”. Minus 1 star for the delay."

"Complete waste of time to go here if you are actually feeling sick. Saw Kathleen Pulcino, NP, on both occasions (first time for my son who was sick and then for myself who was sick). Both times she brushed off our ailments, didn’t include all the info in patient summaries, and we ended up at alternate medical care offices who had to prescribe antibiotics for proper diagnoses and treatment. Some of the medical advice she gave seemed off coming from a medical professional (and I used to work at a hospital). Do feel this place is ok if you need a vaccine or testing (but estimate at least 40 minutes there for that), but will never go here again if one of my family members is feeling sick."

"I made an appointment online for a "reservation" for the waitlist for 830 am today. Got in to the clinic around 8 when they opened and was actually seen within the first few minutes of checking in. Saw PA Katie and she was great! Got the care I needed. Needed an Xray and was sent downstairs to the radiology dept and everything was so smooth. The staff was friendly, attentive, and knowledgable. Will definitely come back here again if needed for minor care/treatment."

"I went to this clinic yesterday with my daughter. We are both sick with sore throat, cough and fever. I did rapid covid test at home and was positive. I told the front Desck right away about my positive covid at home and they said I can be seen here. I paid co payment and shortly we were called into different rooms. I told the MA about my covid test and asked him to wear a proper PPE mask, he was not aware by front Desck he left the room immediately and changed the mask to N95 and finished taking my vitals. I was told to wait for the provider. I waited for half an hour no one came.to see me. Went again to front desk and was told to only wait in my room. Meanwhile my minor daughter was seen by the Nurse Practioner who told her from a distance to tell me to leave immediately because I have covid and my daughter probably has too. The nurse said to my daughter that we should have never came to them knowing that we have covid and we should have stayed at home and quarantine instead!!!! I am a physician myself who works in a hospital at the border that was heavily hit by covid. I treated hundreds of covid patients during the pandemic and still do that . I never gotten covid from the hospital by wearing the proper PPE. I got covid from long flight where almost all passengers were coughing and not wearing masks . I never treated any one like this,. This nurse practitioner was unprofessional and I was shocked by this experience knowing that covid is widely spread now and they are a health care clinic that probably see patient with covid who are undiagnosed. I had the Worse experience there. They wasted my time and instead of talking to me they talked to my minor daughter. The nurse even refused to see me from a distance and was watching me talking to the MA trying to understand what to do. Don’t waste your time and do not go there.. scripps should do better job and not hire such providers."