South Coast Medical Group 5 Journey, Aliso Viejo, CA 92656

"My experience was great over all- the team took great care of all my needs and made to to answer all of my questions and concerns. Will be coming back for all of my medical needs. Came in for an allergy related medical need."

"I’ve been coming here for 10 years. The PA’s are excellent and Dr O’Conner is amazing. You have to make an appointment with her to see her two weeks. She is amazing Dr and very popular with the patients. The PA’s you can come in to see them and if you have a PA who you have been seeing and make an appointment with them."

"This used to be a great urgent care. Unfortunately it is not anymore. Super rude staff. Receptionist snapping at each person that they have to do new pt paperwork bc of new ownership- you could say it nicely! Assistant demanding medication strength that I replied three times o do not know. Asking it 5 times with progressive attitude does not make me know the mg strength of a med bot related to ear infection visit. After very long wait finally get antibiotic rx and they send it to the wrong pharmacy. Call back was also difficult. Just not friendly or trying to help at all. Sad because this was a good location."

"I am disappointed by their policies and lack of transparency. I was told by one clinician I needed a follow-up visit to discuss abnormal lab results (although she disclosed some of my abnormal lab results in a voicemail). I made a video visit appointment that worked with my schedule with a different clinician. The "abnormal" lab results were barely out of the normal range. Additionally, the first clinician had not left any notes in my chart regarding why she recommended a follow-up visit. I was charged a $60 copay for a 5-minute video visit and the second clinician stated that he didn’t know why the first clinician recommended the follow-up visit, since the “abnormal” test results were not a cause for concern. I have sent multiple emails and spoken with staff about a refund for the $60 copay for the pointless video visit, and I have been ignored."

"Please read the reviews about the rude staff before scheduling an appointment here. I called for an appointment with my new PCP and was told that appointments were a long ways out but I could come in as a quick walk in and that if I get there at 430 pm, they move patients in and out very quickly. This information was totally incorrect and when I showed up as instructed, I was told the wait was actually 1 - 2 hrs and the hours of the clinic were different than what I was told. The staff was extremely unprofessional and refused to advise who I spoke with. When the staff went to get the office manager Erica, I heard her say something along the lines of "great, and waste more time". I also heard them call another patient a dodo - when I mentioned this to Erica she denied it. The doctors might have good reviews but the staff is so unprofessional and it seems nothing is being done about it based on the negative reviews resulting in no change. I decided to find a new PCP elsewhere."