Optum - Lake Elsinore Primary Care

"Dr Bajwa is adequate as foreign doctors go. Listens carefully but has the “Optum” time constraints. The staff was very rude on my first visit. They refused to address me by my middle name, which I noted on new patient paperwork & reminded when in office. The location & internal structure remind me of a 1960s barrio clinic."

"I'm an existing patient and was just calling trying to get a standard sti screening ordered and they won't order it without an office visit, when during previous visits I was told I could call to get it (pretty standard). The next available appointment was also 3 months away. They don't really care about your health, just the $ from the visit. Really disappointing from a doctors office."

"The staff here is top notch, I watch the woman in front of me just start pulling out paperwork. There was no order, not even nicely stacked just random pieces of paper and the manager calmy and so nicely helped her walk through her paperwork never getting frustrated and explained. What she needed to bring back for the next appointment. Helped her with all of her questions and never lost her smile. In a situation that could have been incredibly frustrating and annoying she totally kept her cool."

"Have been a patient for years since he was the towns favorite on Riverside Drive. But, since he sold his practice to the corporation, it's impossible to reach him or leave him a message. The new corporate staff will tell you NO. It's completely different now. It's no longer going to the town doctor. He works for the corporation now not the patients. The new office staff is very rude. Keeping in case of emergency visit necessary for my medical condition only as a last resort."

"Front office female is super rude. Disregarded my situation and urgent need for an appointment and even though an appointment was available she refused to give it to me because “we don’t give same day appointments to new patients” she kept lying and when I would point it out she would say, “we don’t do that”. She got so condescending, I know the doctor is great but the front office, the face of the office, is ruining it"