Kaiser Permanente Yorba Linda Medical Offices

"Pharmacy is helpful and efficient however the rest of the facility is pretty discouraging. According to them they have a the Flu facility for easy walk in on flu shots but they have turned us away because the nurse was not there that Friday. Also my dad has attempted to go for a nurse visit for his blood pressure check but they said she was on lunch and apparently when she gets back she already has a few patients ahead of him...Tried making appointment with my Primary doctor but all of her appointments were at least a month and a half out, switch to a new PCP and eventually when I attempt to make an appointment same thing happens they are all booked. (end up never seeing my PCP) wish I could establish care with a good PCP. Not sure why this facility is terrible with the PCP appointments and Nurse Visits, really sucks since they are so close to my house."

"The check in process was very easy and fast. We had Guadalupe help us and she was very patient with us. She took her time to answer all our questions and reschedule our appointments correctly. I wish there were more people like her helping patients especially when they come in all stressed out. Kaiser should use her as an example on how to provide great customer service. Next time I visit this location and she is working I will wait for her to help me out."

"Optometry dept is always late. About 20-30 minutes every time I've been. Staff had me come all the way down here for an appointment for contacts they didn't even have. No one bothered to check before I came in. Time wasted. I will say, the doctors are very nice and professional."

"Went in for an optometry appointment. No wait at check-in, and a minimal wait for the doctor. Remarkably modern computerized vision testers and other diagnostic tools. There was a moderate wait for glasses fitting, but Maureen was both professional and efficient. All in all, a pretty good experience."