Target Clinic, care provided by Kaiser Permanente - Riverside Arlington

"Well, we tried going to an outside clinic and got burned. Lesson learned. Person who signed us in turned out to be pretty obnoxious and condescending. We drove an hour to get to our appointment only to learn that supposedly we canceled our appointment at 1:00 in the morning the day of. Of course we didn't but that didn't matter. This receptionist or whatever her title was had the gall to say that I must have rolled over in my sleep and punched the code into my phone to turn it on and then went to the Kaiser app and put in my username and my password and got to the right page on the app and canceled the appointment. We will never ever go back to this location. This Target is dirty and ghetto and has people outside soliciting information and trash all over the place. Never again."

"I would not recommend going to this Kaiser Clinic on Arlington. I scheduled 3 flu shots for my family at 5:50pm, 6:00pm and 6:10pm and I called that I was running 5 minutes behind for my first appointment and I was told that the LVN was leaving early. I didn’t understand why she would be leaving if I had my last two appointments scheduled at 6pm and 6:10pm and the clinic closes at 7pm. The nurse practitioner who answered the phone said they couldn’t wait for me even though I drove 30 minutes in traffic with my two kids and I was at the freeway exit and I had these scheduled appointments. I asked why they didn’t have the courtesy to call me in advance to cancel or reschedule my appointments and she didn’t have a valid answer and did not know why. She didn’t know why there were appointments scheduled at those times when they should have been blocked off but that still doesn’t answer my question why they didn’t call me in advance to reschedule. This was very unprofessional and disappointing from what I expect from Kaiser. I will not recommend going to these clinics because they obviously make their own schedule and don’t care about customer service or their members time. Previously to this experience my husband had been there and the LVN who administers the shot was rude when she said that we needed a mask and it took her forever to find his appointment. I had to show the confirmation. This clinic lacks customer service, efficiency and training on their appointment system. I will only use the hospital or medical buildings moving forward as this was unacceptable and a waste of my time."

"This was the first time using this Kaiser Clinic and I was super impressed. There was zero wait time and both the nurse and nurse practitioner were fantastic. Very friendly and knowledgeable. I highly recommend it for minor medical issues."

"First off, barely any wait and wayyyy cleaner then the urgent care. The nurse on staff took extra great care to my sweet 3 year old who hates the doctors! She calmed her down and talked to her like she mattered. Made my sweet daughter feel very secure and confident. When the Doctor came in, it was the same exact experience. Very sweet and welcoming. She was sweet and patient with my daughter and gave her time to adjust rather than rush. We will continue to use this clinic time and time again!"