El Monte Family Clinic

"I literally waiting a whole year to get my referral to see a specialist. The staff dont like helping out their patients"

"I started seeing Dr Jesselyn Walter here at El Monte Family Clinic a few months ago, and I couldn't be happier. She's one of the best doctors I've ever seen, and I'm grateful that I found her. The staff are all the sweetest people too. Everybody is really nice here, and they work really hard to help you. A+!!"

"Awesome Staff. Love how Doctor takes his time with Patients instead of feeling rushed through he actually listens to all my concerns for myself and my kids."

"I never switched my PCP faster after having my appointments here. Their receptionist seem as if they don’t understand how to do their job. Very unaccommodating and never had an answer to any of my questions and concerns. I came in requesting a referral to a Dermatologist and it took two months for an answer after calling the office relentlessly to check my status. I was so confused as to why two months have passed and I haven’t gotten my referral to the point where I bypassed this office and called my insurance just for my insurance to confirm they sent and confirmed my referral the week after they originally received it. I have never met the PCP assigned to me, Dr. Swanson. I was always seen by their NP without any Doctor in sight. Things at this clinic is being ran poorly and it’s a shame. On the plus side, I spontaneously got Botox done here and I don’t regret that decision."

"My 1yr old and I got tested for COVID on Sun Jan 9th. It’s already Jan 17th and we have not been provided our results. My mom has ovarian cancer I planned to postpone my visit to her until our results our confirmed negative but still they’re unavailable. At this point we may just need to go elsewhere to be retested."