Carbon Health Urgent Care Long Beach - Ocean Blvd

"I went for a women’s health checkup and the NP along with the medical assistant were both extremely kind & compassionate. However, when it was time to have my lab results read, no one ever called. I waited an entire week. I called to check on result status and to question why no information from the original visit was ever uploaded onto the app. The only information that was present was previous results from a totally different location. It seemed kinda lazy and careless on whomever’s responsibility it was to upload documents, information, etc. When I called the receptionist seemed as if she had no idea what I was talking about. She finally stated she or someone would call back by the end of business day in regards to result, but to no avail. Finally, after a week of no communication, I physically revisited the clinic to obtain my results. The doctor who read them seemed extremely nonchalant and looked at me as if I was crazy when I was praising God for all negative results. Note: the NP did the testing and was very caring, thorough, explained everything to me and was reassuring. I feel as if I was just thrown to the side by the doctor and completely rushed. There was no compassion whatsoever. Almost seemed as if I was a bother. I’m not sure I will return, especially with the lack of communication and laziness of not only failing to reach out to give results(after the documentation stated they had been read DAYS prior) but that of not uploading important information from the original visit. If you don’t want to do your job, you should choose something that’s more of your liking and not just accommodating to your paycheck. Healthcare shouldn’t be about the pay it should be about bettering the lives you encounter daily."

"Deceitful practices, uncaring doctors. Do not go here. They will tell you you’re being seen by an in network provider and then bill you out of network. I know this game clinics do and I specifically asked if it was possible to see an in network doctor prior to scheduling. The NP, Jessica, also just pushed on my spine and made my issues worse. She also got irritated at me for saying that I can’t just ask off work to get an mri (that was denied anyway) by a certain day. She just overall wasn’t very kind. Furthermore, I paid my bill and they are refusing to take my card off file. They will try to charge the bill to your card on file after telling you they won’t, too. Stay away!"

"The Receptionist, Nurse and Provider were so easy going and made me feel welcome. They all addressed my concern with listening and made sure my visit was addressed. I will definitely recommend for your medical care."

"My first time at Carbon Health and wow what a pleasant experience. Other major urgent care centers in the area were upwards of 3 hours wait but at Carbon I waited 30 minutes until I was seen. It’s a clean and modern facility with staff that are professional and friendly."

"All 3 staff members we interacted with were super kind, efficient, considerate of my nervous daughters feelings, informative and took their time. There was no wait- and I STILL can’t believe there’s an urgent care that takes Kaiser, that’s close to my house, and that cost me 0$. Insane. Impressed. Def recommend and we will be back. Thank you all for a great experience!"