Sansum Clinic Pesetas Rheumatology

215 Pesetas Lane, Santa Barbara, CA 93110

"Waited 6 months for an apt. Day of, car wouldn't start. Had to reschedule another 4 month wait. Have seen them before and they are good once you get in front of them, so that's why I didn't give one star."

"I was referred to Dr. Susan Mansourian and I could not be happier. I was diagnosed with a connective tissue disease (yet to have enough symptoms present for a further diagnosis) roughly seven years ago and had yet to have such a caring doctor who for once, I did not have to walk in the office of and pour my story and heart out (like I was on trial) explaining over a dozen symptoms that occur at different times and at varying levels. Dr. Mansourian had already thoroughly read my past medical record (and literally had printed records of mine in her hand) and was extremely knowledgeable and diligent in her physical assessment. I know I am finally headed in the right direction for a diagnosis and proper care and I could not be happier. I read the former reviews and did not share the same experience. A referral was sent over and their office actually called me the same or next day to get me on schedule and everyone was more than friendly. Thank you Dr. Mansourian and thank you to your staff!"

"I was excited to finally find a rheumatology department that was going to work! I waited 5 months to get in, and now it’s a game of tag to get any help. 40 minutes to get a person on the phone to get a 2 second response of we’ll get back to you. You use MyChart and everything is a mess, bouncing from person to person, information not being passed along. For a patient in severe pain this is terrible. Dr. Cohen in Thousand Oaks was a miracle worker in getting you treated ASAP, wish I could say the same about Sansum Clinic."

"Disorganized staff. It took a dozen calls between me and the referring doctor for them to finally acknowledge receipt of a fax. They also changed our appointment date without informing us. The management of this office needs an overhaul."

"Awful service in general, disorganized, rude, unprofessional staff who does not even attempt to help in any way. My clinic faxed them the records multiple times and still they claim they have not received it. Seriously avoid if you can. I have called at least 30 times and talked to multiple people without finding a solution to the problem even though me and my clinic have been trying for a more than a month. I have never in my life experienced such horrible service"