Advanced OB/GYN 100 Casa Street, San Luis Obispo, CA 93405

"I am currently in the middle of my fourth pregnancy. My last pregnancy was 12 years ago. In the past, I went through a regular OBGYN doctor, however this time decided to start out care with a midwife. There were some concerns at my 20 week anatomy scan and it was recommended that I be referred to an OBGYN. I reached out to this practice on 3/31/23. The receptionist was pleasant at first and said she would need to have the doctor look over my medical records before they would agree to accept the transfer of care. I spoke to them again Monday 4/3/23 and this time spoke to a woman named Carol. She said that based off my records (?) it sounded like I was looking for a consultation and that they do not accept consultations, they only accept medical transfers. I told her that I was agreeing to transfer my medical care. Her exact words were, "Well, it's not that easy." and she said she would call me back tomorrow, 4/4/23 after she spoke to the person in charge of transfers. Since I didn't hear back on 4/4/23, I called back around mid-afternoon to request a status update. Carol answered the phone and said, "Oh, yea, we are not accepting transfers." I asked for clarification on weather they are not accepting new patients at all or just not accepting transfers. She would not answer my question and for some reason became very rude and condescending towards me at this point. I then asked if it would be possible to speak to the person in charge of transfers. She said something along the lines of "I'm not going to discuss this with you, find another OBGYN" and literally HUNG UP ON ME. I don't know this woman Carol personally, but the fact that she would treat any patient like this speaks volumes. The part I can't specify is weather it speaks volumes to the practice itself or to her as a person. After further reviewing their website, I realized that Carol is Dr. Spalding's wife. To choose to be condescending and literally hang up on someone who is only trying to seek out healthcare for their unborn child is not okay. For someone in an already vulnerable state, a little empathy would have went a long way. Dr. Spalding's biography states they have 4 children and she sounds like an incredible mother herself. I am saddened that she would think it's okay to treat an expecting mother this way. I looked over their website thoroughly before I reached out them. The impression I received from their website was that this was a compassionate and sincere doctors office who prides itself on quality of care. Literally the only thing I was looking for was what is best for my unborn baby. This pregnancy has already been an emotional roller coaster for me and the medical complications are not making it any easier. If this is the way this office treats their patients, then I guess maybe their website of testimonials is just a façade because the treatment I received from Dr. Spalding's wife literally left me in tears."

"Came here for an annual exam and it was a great experience. Staff was caring, friendly and fast. Would recommend!"