Hercules Pet Clinic,

1511 Sycamore Avenue, Hercules, CA 94547

"Staff at the Hercules Pet Clinic are all very nice and treated my pup very well. My dog is not afraid of going to the clinic even when vaccination is always in the cards when we visit."

"I'm pretty disappointed with my dogs dental visit. Scheduled him to get teeth cleaning and ended up needing extractions which I already assumed. They said they could do it and then didn't finish due to time. Fine, so I'll bring him back and put my senior dog under anesthesia again. I was really not happy that they didn't finish, but what really ticks me off is that they tried to charge me another $2600. This would have taken the total to about $5500 -$6000 for cleaning and 9 extractions. What the hell! And there's still tarter buildup on his teeth."

"12/4 UPDATE: I have been refunded the deposit I paid on 11/22. Got a new puppy, needed to get her shots. I scheduled an appointment last week Tuesday (before Thanksgiving) and paid new customer deposit ($75). I was able to get my puppy an earlier appointment elsewhere. So, I took the earlier appointment at a different vet office. Tried calling to Hercules Pet Clinic on Wednesday (before Thanksgiving) and Friday (after Thanksgiving) to cancel my appoinment and instead reschedule for next set of shots. Both days, I only got their answering system and when I tried to leave a message to cancel my appointment, the recording would just start over. Called in Monday morning at 11:30am (22hrs before my appointment) to cancel and reschedule to get the next set of shots for my puppy. But they advised I would be forfeiting my deposit because it was less than 24hrs. AND if I wanted to schedule a new appointment, I would need to pay another deposit. I explained I tried calling on Wednesday and Friday, and couldn't leave a message on their system (which they advised would have been sufficient to return my deposit). But I was just told it was an "auto generated charge". I live in Hercules and was looking to keep my business local. However, turned off by this "auto generated charge" and lack of flexibility. Their answering system was down. Rather take my money to an office where my business would be appreciated."

"Nothing short of amazing - in a time where service seems to be lacking everywhere, these guys went above and beyond. Hercules Pet Clinic worked with me to get my dog the care he needed, when he needed it. From the first phone call, they were kind, courteous, honest and fair. The young woman who did all the preliminaries (Quincy?), she was so kind and great with my dog. The Dr, he was honest, fair and compassionate, he walked me through all the scenarios and all of my questions. I cannot recommend Hercules Pet Clinic enough. Highly highly highly recommend."

"everything people say about this being a money-grab operation is true. yesterday i had to fight tooth and nail for a $30 refund after they shortchanged me on medications, and then their CSR gave me incredibly contradictory information to the vet, vet tech, and the printed pill bottle label just so they can keep a tight grip on the $30 (by lying that they intentionally sent me home with less medication than prescribed, therefore it's not their fault. i almost laughed). FYI they have 2 versions of invoices, one that the customer sees and one they don't, so beware of that shady business. in general, if you ask them about your bill, refunds for incomplete service, or anything having to do with money, their smiley service immediately melts away, and they treat you as if you personally kicked their own pets, so basically save yourself the trouble and stay far far away"